Document Production Associate (3rd Shift)

RR Donnelley • Wheeling, WV

5d • Onsite

About The Position

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. This role operates on a Monday-Friday, 10pm-7am shift. The associate will utilize appropriate logs and/or tracking software for all document production work, thoroughly assess job requests, and ensure appropriate completion of job tasks throughout the task lifecycle. Work may involve document production, proofreading, intake, and workflow coordination functions. The role requires adherence to established procedures, standards, and formats to edit, proof, convert, create, transcribe, or otherwise complete document production requests to client satisfaction. Proficiency in using necessary equipment, technology, software, and hardware is essential. Communication with team members, leads, supervisors, or clients regarding job or deadline concerns is a key responsibility. The associate will also troubleshoot basic software or hardware problems, foster a proactive environment of continuous service enhancement, and build relationships with the client. Quality assurance on work, as requested, and adherence to Williams Lea Tag and client policies are also required. The role emphasizes cost-efficient use of equipment and supplies.

Requirements

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Responsibilities

• Utilize appropriate logs and/or tracking software for all document production work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Benefits

• medical
• dental
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED