Document Processor Lead

ECMC Group • Minneapolis, MN

4d • $25 - $29 • Onsite

About The Position

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Job Summary: Under limited directions, serves as an expert in the processing of the rehabilitation documents, resolves the more complex customer inquiries.

Requirements

• High School or GED
• 3 or more years' experience in a call center or high-volume operations environment
• Strong data entry skills
• Effective written and verbal communication skills with the ability to clearly and effectively convey information to individuals or groups. This includes the ability to choose the appropriate method or methods of communication.
• Proficient knowledge and skills working in a computer-based office suite environment, Microsoft Windows or Mac Office
• Ability to work with high volumes efficiently and accurately
• Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
• Basic analytical and problem-solving skills
• Strong customer service and telephone communication skills with the ability to anticipate, understand and manage customer expectations
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
• Ability to consistently carry out job responsibilities

Responsibilities

• Measures the quantity of rehabilitation accounts and updates reports
• Conducts quality assurance audits by reviewing accounts for accuracy and communicates results with employees while providing coaching
• Acts as first point of contact for questions for Rehabilitation Document Processors
• Receives and logs rehabilitation documents
• Reviews documents for completeness and accuracy
• Reviews FRED schedules and financial statements to ensure they match documents
• Inputs information on various screens and fields to reflect results of review
• Updates notes in FRED and EPIC as necessary
• Follows up with staff and borrowers as appropriate to resolve discrepancies
• Complies with all ECMC Group Policies
• Performs other duties as assigned

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees