Document Processing Supervisor

NetVendor • Tualatin, OR

16h

About The Position

NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust. We're looking for a motivated Document Processor Supervisor to lead a high-performing team at the heart of our operations. If you love bringing order to complexity, developing people, and driving continuous improvement, this role is for you.

Requirements

• High school diploma or GED
• 1-2 years of relevant work experience
• Sharp attention to detail and strong written communication
• Highly organized with the ability to juggle multiple projects without missing a beat
• Comfortable working independently and collaboratively
• Proficiency in basic computer tools (keyboard, 10-key, Adobe)
• A positive, professional attitude and a passion for consistency

Nice To Haves

• Basic insurance knowledge is a plus

Responsibilities

• Supervise and support frontline employees for the Data Processing Team
• Conduct regular coaching sessions, performance reviews, and one-on-ones
• Monitor attendance, scheduling, and workload distribution
• Motivate team members to achieve individual and team goals
• Assist with hiring, onboarding, and training new employees
• Foster a collaborative and customer-focused work environment
• Provide direction and guidance to team members when needed to ensure promptly and efficient handling of requests.
• Continuously evaluate workflows and procedures, recommending improvements to enhance efficiency.
• Track team KPIs and operational metrics
• Review processing queues, response times, and productivity reports
• Identify process improvement opportunities
• Provide actionable feedback and coaching based on performance data to front line employees
• Prepare reports for management on team performance and trends
• Ensure adherence to company policies, security standards, and SOPs
• Maintain accurate documentation and workflows
• Support implementation of new tools, systems, and procedures
• Promote continuous improvement initiatives

Benefits

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED