Document Processing Specialist

Element Fleet Management • Baltimore, MD

9d

About The Position

We’re looking for a detail-oriented and organized professional to join our team as Document Processing Specialist. In this role, you will provide support to MSO Processors (Manufacturers Statement of Origins) by handling administrative tasks, managing documentation, and ensuring accurate processing of records. The position plays a key role in maintaining operational efficiency, reducing cycle times, and improving client satisfaction. You will be responsible for multitasking, problem-solving, and maintaining high attention to detail in a fast-paced environment. Internally, this role is titled “ Document Processing Specialist”

Requirements

• High School Diploma/GED or equivalent work experience.
• 1–2 years of professional experience in an office environment.
• 1–3 years of experience in a customer service role.
• Proficiency in MS Office including Excel and Word.
• Excellent written and oral communication skills.
• Ability to manage time, prioritize tasks, and maintain attention to detail.

Nice To Haves

• Education: College/University degree preferred.
• Automotive industry experience.
• 2–3 years of experience in fleet management and/or vendor management.
• Strong work ethic and ability to work in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Demonstrated problem-solving and critical thinking skills.

Responsibilities

• Receive, sort, and scan incoming mail including factory invoices and MSO documents.
• Process returned mail and update systems with MSO status data.
• Create Service Cloud cases for the Dealer Network Team.
• Perform clerical tasks such as preparing reports, maintaining filing systems, and organizing documents.
• Manage the shared team email inbox and respond as needed.
• Collaborate with other departments to support smooth task transitions.
• Assist team members and complete tasks assigned by the Manager.
• Respond to Service Cloud cases for internal and external customers while meeting on-target closure rates.
• Support clients by answering inquiries and resolving issues to ensure a positive customer experience.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees