Document Management - Name Change Specialist (Bilingual)

Westgate Resorts • Ocoee, FL

1d • $17 - $19

About The Position

Westgate Resorts is seeking a bilingual English- and Spanish-speaking Document Management Name Change Specialist to support timeshare ownership transfers, resale transactions, name changes, and account maintenance. The specialist is a primary point of contact for owners, closing companies, real estate professionals, brokers, title agencies, attorneys, and internal teams on ownership record updates and transfer requirements. This is a high-volume, phone-based role involving frequent interaction with owners and third-party organizations throughout the transfer process. The position requires careful review of legal documents, accurate recordkeeping, strong communication, and customer-focused service in both languages.

Requirements

• High school diploma or GED.
• At least 1–2 years of experience in customer service, contract processing, timeshare operations, real estate administration, title processing, mortgage servicing, hospitality, or a related industry.
• Fluency in spoken and written English and Spanish, including the ability to read both languages.
• Experience managing high-volume inbound and outbound customer interactions.
• Strong verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Strong organizational, multitasking, and time-management skills.
• Accuracy and attention to detail when reviewing documentation.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Ability to learn new systems, databases, and document management platforms.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

• Experience with timeshare ownership transfers, deed processing, title services, contract administration, escrow, mortgage servicing, or real estate transactions.
• Knowledge of probate processing, trust administration, estate transfers, divorce settlements, and ownership documentation requirements.
• Experience in a call center, customer contact center, or phone-based support environment.
• Experience reviewing legal documents and ownership records.
• Hospitality, resort operations, or vacation ownership industry experience.
• Customer service experience supporting English- and Spanish-speaking customers.

Responsibilities

• Process timeshare ownership transfers, resale transactions, ownership changes, account updates, and contract modifications.
• Review and process transfers involving trusts, probate, estates, divorce settlements, inheritance, and legal name changes.
• Evaluate deeds, trust agreements, court orders, death certificates, probate documents, and other transfer paperwork.
• Verify ownership information and ensure documents comply with company policies and legal requirements.
• Maintain accurate ownership records and update account information in company systems.
• Serve as the primary contact for owners, brokers, attorneys, title companies, closing companies, and internal departments.
• Handle high volumes of inbound and outbound calls about transfer requirements, timelines, fees, and documentation.
• Respond to inquiries by phone, email, and written correspondence in a professional, customer-focused manner.
• Explain transfer procedures, documentation requirements, and processing expectations to owners and external parties.
• Research account histories and ownership records to identify and resolve transfer issues.
• Obtain missing documents and resolve discrepancies with customers and third parties.
• Coordinate with internal departments to accurately update ownership records and contract information.
• Escalate complex ownership issues, legal concerns, and customer disputes to management when appropriate.
• Comply with company policies, department procedures, and applicable legal requirements.
• Maintain detailed transaction records and documentation throughout the transfer process.
• Monitor processing timelines and service-level expectations to support timely completion of transfers.
• Participate in process improvement initiatives, special projects, and departmental support activities.
• Protect the confidentiality of customer records and sensitive information.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation, sick, and personal time.
• Paid holidays.
• 401(k) with company match.
• Daily Pay access.
• Pregnancy, parental leave, and adoption assistance.
• Wellness programs.
• Flexible spending accounts.
• Tuition assistance.
• Military leave.
• Employee assistance program.
• Life, disability, accident, critical illness, and hospital insurance.
• Pet insurance.
• Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
• Low-cost gym membership.
• Scholarship of up to $40,000 annually for one eligible dependent of a current Team Member.
• Career growth and advancement opportunities.
• Community involvement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED