Document Delivery Technician

University of Arkansas Fayetteville • Fayetteville, AR

5d

About The Position

The Document Delivery Technician for the University Libraries screens incoming requests to determine local ownership; verifies, retrieves, scans, and electronically delivers locally owned physical and digital documents; is cross-trained in and assists with Lending and Borrowing workflows; routes requests to branch libraries and library annex as appropriate; provides patron service in the Interlibrary Loan office; and serves as lead worker for student staff in the evening or in the absence of a supervisor. This position reports to the Borrowing Supervisor. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a high school diploma
• At least two years of experience in a library environment
• Excellent written and oral communication skills
• Strong customer service skills
• Ability to work independently and to collaborate with others
• Demonstrated ability to pay attention to detail

Nice To Haves

• Relevant library experience
• Experience using interlibrary loan software such as ILLiad, RapidILL, or WorldCat Resource Sharing
• Experience using planetary scanners
• Experience using the Circulation module of an integrated library system, preferably Alma

Responsibilities

• Screens incoming requests to determine local ownership
• Verifies, retrieves, scans, and electronically delivers locally owned physical and digital documents
• Is cross-trained in and assists with Lending and Borrowing workflows
• Routes requests to branch libraries and library annex as appropriate
• Provides patron service in the Interlibrary Loan office
• Serves as lead worker for student staff in the evening or in the absence of a supervisor
• Regular, reliable, and non-disruptive attendance is an essential job duty
• Ability to create and maintain collegial, harmonious working relationships with others

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees