Document Delivery Technician

University of Arkansas • Fayetteville, NC

7d • Onsite

About The Position

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

The Document Delivery Technician for the University Libraries screens incoming requests to determine local ownership; verifies, retrieves, scans, and electronically delivers locally owned physical and digital documents; is cross-trained in and assists with Lending and Borrowing workflows; routes requests to branch libraries and library annex as appropriate; provides patron service in the Interlibrary Loan office; and serves as lead worker for student staff in the evening or in the absence of a supervisor. This position reports to the Borrowing Supervisor. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a high school diploma
• At least two years of experience in a library environment
• Applicable equivalencies may be considered on the above qualifications
• Excellent written and oral communication skills
• Strong customer service skills
• Ability to work independently and to collaborate with others
• Demonstrated ability to pay attention to detail

Nice To Haves

• Relevant library experience
• Experience using interlibrary loan software such as ILLiad, RapidILL, or WorldCat Resource Sharing
• Experience using planetary scanners
• Experience using the Circulation module of an integrated library system, preferably Alma

Responsibilities

• Screens incoming requests to determine local ownership
• Verifies, retrieves, scans, and electronically delivers locally owned physical and digital documents
• Is cross-trained in and assists with Lending and Borrowing workflows
• Routes requests to branch libraries and library annex as appropriate
• Provides patron service in the Interlibrary Loan office
• Serves as lead worker for student staff in the evening or in the absence of a supervisor
• Reports to the Borrowing Supervisor
• Regular, reliable, and non-disruptive attendance is an essential job duty
• Ability to create and maintain collegial, harmonious working relationships with others

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees