Document Custody Clerk

Vanderbilt Mortgage • Maryville, TN

1d • Onsite

About The Position

The Document Custody Clerk is responsible for creating and maintaining VMF loan files by managing, organizing and filing incoming and outgoing loan documents. This role reports to the Document Custody and Release Team Lead. Vanderbilt Mortgage is a national housing lender specializing in financing new and pre-owned manufactured and modular homes. They have a reputation for world-class customer service and a coast-to-coast presence, making them a leader in the industry. Vanderbilt prioritizes investing in their Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions.

Requirements

• High School diploma or equivalent required.
• 0 – 1 year of experience.
• Basic computer skills with ability to type at least 25 wpm.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.
• Adheres to compliance and confidentiality in managing sensitive customer information.

Nice To Haves

• Working knowledge of AS/400, Microsoft Word, and Excel a plus.

Responsibilities

• Creates and Maintains VMF Loan Files
• Completes audits and checks in collateral files and documents to support new loan originations.
• Responsible for pulling requested loan files, researching for accuracy, and sending documents to the requested departments.
• Performs investor relocations when necessary.
• Works to maintain organization and tidiness within the document vault.
• Audits loan files for completion, accuracy, and location of missing documents.
• Performs audits on files to ensure complete with required documents in case of creating Ginnie Mae pools, bulk sales, as well as scratch and dent sales.
• Completes loan purchase due diligence as needed.
• Pulls original documents upon request in support of department processes within VMF.
• Handles service and information requests from Silverton Mortgage including, but not limited to, pulling, and endorsing requested collateral documents, obtaining all authorized signatures, shipping new documents to investors, release & receipting of trailing documents, and documenting loan sales.
• Other duties as assigned

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED