Document Control Specialist

DriveTime • Mesa, AZ

12d

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. This position is responsible for being proficient in Document Control Coordinator tasks and ability to take on additional assignments and responsibilities in all aspects of title handling and processing. In long, you will: Assist customer with amendment to securitized titles (Moves, Adding or Deleting names from title, Name Changes, and Flips); including but not limited to reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV and/or customer Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed Assist customers to reinstate their name on the title after a repossession; including but not limited to advising customer what documents are needed, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to 3rd Party Title vendors and/or DMV Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV Complete lien verifications for internal and external departments Complete document replacement requests Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles Proficient in the support of Document Control Coordinator job functions as required

Requirements

• Exhibit proficiency as a Document Control Coordinator for minimum of 6 months
• Clear, concise, and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with all regulatory requirements
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented, and highly productive manner
• Demonstrate problem solver skills, and ability to utilize available resources
• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in titles, collections and/or financial services

Nice To Haves

• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Responsibilities

• Assist customer with amendment to securitized titles (Moves, Adding or Deleting names from title, Name Changes, and Flips); including but not limited to reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV and/or customer
• Verify and service titles, distribute documents to correct departments and ultimately the return of the documents to the customer or third party at the time the loan is completed
• Assist customers to reinstate their name on the title after a repossession; including but not limited to advising customer what documents are needed, reviewing incoming paperwork, prepping, and sending out all necessary paperwork to 3rd Party Title vendors and/or DMV
• Complete title corrections by reviewing incoming paperwork, prepping, and sending out all necessary paperwork to the DMV
• Complete lien verifications for internal and external departments
• Complete document replacement requests
• Provide excellent internal and external customer service by supporting the escalation phone line and outbound calls as necessary
• Complete tasks on assigned accounts in a timely manner to avoid losses and adhere to service level expectations
• Complete scheduled and ad hoc projects including but not limited to the following: lien verifications, originator backouts, unwinds, and unperfected titles
• Proficient in the support of Document Control Coordinator job functions as required

Benefits

• Medical, dental, and vision
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Growth Opportunities
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Game Room
• In-House Gym
• Social Events
• Company outings
• Personal rewards
• Amazing prizes
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees