Document Control Specialist I

Duke Energy • Spartanburg, SC

6d • Remote

About The Position

The position will support both Carolinas West and Carolinas East, specifically all Vegetation Management operations in Transmission and Distribution Vegetation Management. The candidate can live anywhere within the Carolinas West region and will work remotely most of the time. This position reports to the Vegetation Management Director and supports the VM Program by the successful execution of various tasks related to reporting, tracking, invoice approval, work plan monitoring, outage scheduling, customer complaint management, training compliance, supplier onboarding, and supply ordering. The role also involves developing and implementing infrastructure for efficient processing and securing of project-related documentation, including vendor documents, construction documents, quality records, and vital business records. Additionally, the specialist will coordinate and oversee the assembly, revision control, and archival of construction work packages, which include work orders, drawings, and procedures.

Requirements

• High School Diploma/GED

Responsibilities

• Creates and sends reports to VM and Supplier leadership on defined cadences (e.g., 10-day goal, after hour call out, Fastrack scores and verbatims, customer tickets and Ops request, circuit maintenance audit, reactive QA, customer resolution tool, customer experience performance metrics, and customer work orders exceeding 10 business days).
• Weekly crew tracking for VM and DCC.
• Serves as 2nd approver on VM Supplier invoices, with a maximum amount at the discretion of the director, and provides additional invoice assistance as needed.
• Monitors work plan to ensure timely work order completion.
• Updates ARCOS call out as needed.
• Creates & schedules VM Planned outages.
• Monitors and tracks customer complaints.
• Facilitates and stores Hazard Tree refusal letters.
• Tracks computer-based training compliance.
• Assists with on/off boarding of suppliers as needed.
• Orders supplies and develops job aids as needed.
• May include additional jurisdictional responsibilities such as sending requests for public notices, acquiring DOT permits, monitoring customer phone line and taking follow-up actions to ensure resolution, creating PDF maps, etc.
• Develops and implements the necessary infrastructure to efficiently process and secure project related documentation (i.e. vendor documents, construction documents, quality records and vital business records).
• Develops and implements cost-effective solutions for project information management.
• Coordinates and oversees the assembly, reproduction, revision control and submission for archival of construction work packages.
• Ensures construction work packages are inclusive of the work orders, drawings and procedures applicable to the construction work tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED