Doctor's Technician

Career Opportunities with Now Optics•Escondido, CA

13d•Onsite

About The Position

Physicians Eyecare Group is seeking a passionate Doctor's Technician to join their team. This role is crucial for positively impacting the patient experience by being the first touchpoint at the store. The Doctor's Technician will orchestrate an efficient flow between clinical services and the retail team, providing outstanding customer service and fostering a strong partnership for an exceptional customer experience. Physicians Eyecare Group has over a decade of expertise in the optometry industry, with independent practices located within or adjacent to Stanton Optical retail stores. They focus on providing quality eye care in a fast, friendly, and affordable way, prioritizing the best patient experience at every moment and touchpoint.

Requirements

1+ year of experience delivering outstanding customer service to patients and/or customers.
Ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
Skills necessary to communicate effectively with a diverse group of people.
Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
Schedule flexibility.
Knowledgeable about Microsoft Suite 365.

Nice To Haves

Optical experience is a plus.
Consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company.
Ability to be proactive in sharing ideas to improve the business.

Responsibilities

Provide diagnostic pre-testing, digital refraction, and contact lens care.
Execute all Physician Eyecare Group (PEG) clinical standards, meeting all training guidelines, procedures, protocols, and certification requirements.
Communicate effectively with the supervising PEG physician for all direction and guidance regarding patient care.
Enhance the patient's clinical experience and ensure proper clinical care according to PEG criteria.
Support clinical care as directed by the local PEG doctor, including computer-based learning.
Learn to utilize local mode as a tool to enhance patient experience and perform when necessary, with supervision.
Provide proper insertion and removal of contact lenses for new and existing wearers.
Communicate/order clinical or contact lens supplies to ensure smooth clinical operations.
Ensure accuracy of patient history and personal information in the system.
Achieve daily/weekly/monthly/quarterly PEG desired goals and clinical performance metrics (e.g., prompt completion of referrals, store conversion).
Deliver an outstanding patient experience, collaborating with team members to achieve store goals.
Greet patients and customers, identify needs, and provide information on promotions.
Answer customer inquiries and gather necessary information to facilitate sales.
Foster a strong partnership between the retail team and professional services.
Schedule and confirm appointments.
Assist Management Team with patient complaint resolution and order status updates.
Ensure brand standards by performing basic housekeeping duties.
Achieve daily/weekly/monthly/quarterly operational goals and metrics (e.g., pretest wait time, chart completion, patient sentiment).
Maintain patient records confidential and secure in accordance with HIPAA requirements.
Execute simple customer repairs, assemble lenses into frames, and edge stock lenses.
Ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area and notify management of equipment malfunctions or order issues.
Keep track of delivery time commitments to patients to ensure 100% compliance.
Perform other duties as assigned and required.