Doctor's Technician CA PEG

Career Opportunities with Now Optics•Yuba City, CA

2d•Onsite

About The Position

Stanton Optical is seeking a Doctor's Technician who is passionate about helping others and positively impacting the patient experience. This role serves as a crucial link between the clinical services team and the retail team, providing outstanding customer service and facilitating sales. Stanton Optical is a rapidly growing, full-service retail optical center focused on offering quality eyewear at affordable prices. The company's vision is to modernize the eye care experience for all people, making eye care easy, accessible, and affordable. The company values include Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

High school diploma or equivalent.
2+ years of experience delivering outstanding customer service to patients and/or customers.
Effective communication skills with a diverse group of people.
Active listening, ability to build rapport, and empathy with patients.
Proactive problem-solving skills to address potential patient concerns or rebuttals.
Collaborative spirit, building respectful and cordial relationships with team and patients.
Results-driven with the ability to multitask, prioritize, and be flexible with changing business needs in a team environment.
Passion for customer satisfaction and maintaining a positive demeanor.

Responsibilities

Greet patients and customers, identify their needs, and ensure a memorable experience by offering promotional products and services.
Answer customer inquiries and gather necessary information to facilitate sales.
Foster a strong partnership between the retail team and professional services.
Schedule and confirm appointments, enter new patient history and personal information into the system.
Complete pre-tests, including obtaining brief medical history, performing non-contact tonometry, auto-refraction, visual acuity tests, color tests, stereopsis tests, and amsler grid tests.
Assist the Management Team with patient complaint resolution and provide job status updates, ensuring all patient expectations are met.
Ensure brand standards are maintained through basic housekeeping duties.
Execute simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
Ensure customer orders are delivered accurately and on time.
Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
Track delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
Perform other duties as assigned and required.