Doctor's Assistant - Veterinary Emergency Center of Redlands - CA

Veterinary Innovative Partners•Redlands, CA

9d•Onsite

About The Position

The primary function of the Doctor’s Assistant is to prepare and present estimates for recommended services while ensuring an exceptional client experience for our patients and clients. Educate patient owners on the types of services being offered and act as a liaison between the doctor and client. Veterinary Emergency Center of Redlands specializes in emergency and critical care for animals, aiming to help pets recover quickly and efficiently. We are open 24 hours, 7 days a week to assist clients and their pets during critical times, serving Redlands and the Inland Empire.

Requirements

Ability to provide exceptional customer service to our clients.
Ability to communicate clearly and effectively with staff, doctors, and clients.
Serve the critical role of being the liaison between doctors, technicians, clients, and patients.
Be able to read, write, and speak English fluently in a clear and audible voice.
Be naturally empathetic and articulate communicators.
Be comfortable working with computer software.
Have a desire to help people through what is often a stressful event in their lives.
Have a friendly, outgoing, and professional demeanor.
Have critical thinking and problem-solving skills.
Work well as a team and independently.
Must be available to work all shifts including days, nights, weekends, and holiday shifts.

Nice To Haves

High School Diploma or Equivalent
Minimum two-years veterinary experience in a customer service and/or veterinary assistant role

Responsibilities

Prepare and present estimates for recommended services.
Ensure an exceptional client experience for patients and clients.
Educate patient owners on the types of services being offered.
Act as a liaison between the doctor and client.
Read and interpret Doctors plans.
Perform basic medical calculations.
Prepare estimates with a high level of accuracy.
Effectively communicate medical terms and procedures with clients.
Handle delicate conversations around after life care with clients in a compassionate and respectful manner.
Prepare patient discharge reports and in-hospital updates.
Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies regarding appointments, medical concerns, patient updates, referrals, and prescriptions.
Handle financial transactions, assisting clients with credit applications as needed.
Regularly attend staff meetings.
Work closely with medical teams to ensure a positive outcome at each visit.
Assist across multiple departments during downtime.
Facilitate client visits.
Record all communications with owners in the practice management software.
Understand basic pharmacology of commonly used medications, including calculating, handling, labeling, and dispensing.
Maintain a working knowledge of veterinary medical terms, abbreviations, procedures and conditions.
Have fun!