Dockmaster
Alliance Marine•Baltimore, MD
•$55,000 - $60,000•Onsite
About The Position
The Dockmaster is responsible for the day-to-day operations of the marina docks, ensuring safe vessel movements, exceptional guest service, and efficient slip management. This role oversees dock staff, coordinates vessel arrivals and departures, maintains dock facilities, and serves as the primary point of contact for slip holders and visiting boaters. The Dockmaster plays a critical leadership role in maintaining marina safety, operational standards, and customer satisfaction while supporting overall marina operations.
Requirements
- Previous marina, boating, or waterfront operations experience preferred
- Strong knowledge of docking procedures and vessel handling
- Leadership or supervisory experience preferred
- Excellent communication and customer service skills
- Ability to work outdoors in varying weather conditions
- Ability to perform essential job functions safely and consistently in compliance with ADA, FMLA, and other applicable standards.
- Must be able to talk, listen and speak clearly on the telephone and in person.
- Primarily light, administrative work with occasional heavy lifting (up to 100 lbs.) and frequent moderate lifting (20–50 lbs.).
- Ability to move through varied marina environments and obstacles, with or without accommodation.
- Comfortable with extended computer use and repetitive fine-motor tasks.
Responsibilities
- Coordinate vessel arrivals, departures, and slip assignments while assisting with safe docking and maneuvering.
- Monitor dock activity and conditions to maintain safe and efficient traffic flow within the marina.
- Serve as the primary contact for slip holders, transient boaters, and marina guests.
- Address customer inquiries or concerns while promoting marina services and amenities.
- Supervise, schedule, and support dockhands to ensure smooth daily dock operations.
- Train staff on docking procedures, safety practices, and customer service expectations.
- Manage marina occupancy including slip assignments and transient reservations.
- Maintain accurate records of vessels, dock usage, and customer information.
- Enforce marina policies and safety regulations across docks and facilities.
- Monitor weather conditions and respond to emergencies or safety incidents as needed.
- Conduct routine inspections of docks, utilities, and marina infrastructure.
- Coordinate minor repairs and report maintenance issues to marina management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
