Dockmaster General , 1st and 2nd

GXO Logistics•Union City, GA

8d•Onsite

About The Position

As a Dockmaster you will serve as the primary point of contact for all dock-related activities, ensuring the safe, efficient, and timely movement of trailers in and out of the facility. This is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence.

Requirements

Experience working in a warehouse, distribution, dock, yard, or transportation-related environment
Demonstrated ability to coordinate dock or yard activities in a fast-paced operation
Working knowledge of trailer docking, release procedures, and trailer anatomy
Ability to work outdoors in all weather conditions and across varied terrain
Proven ability to follow defined processes, safety standards, and escalation protocols
Strong communication skills with the ability to engage in daily customer-facing and cross-functional interactions
Comfort using Microsoft Office 365 and/or Google Suite applications
Ability to work extended time outdoors in varying weather conditions
Stand, walk, and traverse uneven surfaces throughout the shift
Maintain situational awareness in a high-traffic dock and yard environment
Support a flexible schedule as business needs require
Carry objects 3-5 feet weighing up to 50lbs, routinely
Stand for prolonged periods of time >4 hours
Walk continuously more than 10,000 steps (4-5) miles per day
Bend, stoop, squat, twist, push and pull objects of various shapes and sizes in the team lift.
Tolerate hot and cold work environments
Ability to use powered and/or manual lifting equipment to assist with the team safety moving inventory in accordance with established protocols and safety guidelines

Nice To Haves

Previous experience in a lead, coordinator, or informal leadership role
Exposure to safety programs, yard management systems (YMS), or WMS environments
Experience supporting or enforcing safe work practices and stop-work authority
Mechanical aptitude or familiarity with basic hand tools and dock equipment

Responsibilities

Champion operation safety as well as support of hand tools and dock-related equipment, as required
Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities
Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards
Monitor dock conditions and exercise stop-work authority when unsafe conditions are identified; follow proper escalation procedures
Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands
Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset
Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion
Support dock and yard organization in alignment with 7S workplace standards
Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays
Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues
Provide coverage and operational support to site leadership and Lead peers as needed