Dockmaster General - 1st Shift

GXO Logistics • Lenoir, NC

8d • Onsite

About The Position

As a Dockmaster you will serve as the primary point of contact for all dock-related activities, ensuring the safe, efficient, and timely movement of trailers in and out of the facility. This is a hands-on leadership role that partners closely with operations, transportation, safety, and customer teams to execute daily dock activities while modeling accountability, operational discipline, and customer service excellence.

Requirements

• Experience working in a warehouse, distribution, dock, yard, or transportation-related environment
• Demonstrated ability to coordinate dock or yard activities in a fast-paced operation
• Working knowledge of trailer docking, release procedures, and trailer anatomy
• Ability to work outdoors in all weather conditions and across varied terrain
• Proven ability to follow defined processes, safety standards, and escalation protocols
• Strong communication skills with the ability to engage in daily customer-facing and cross-functional interactions
• Comfort using Microsoft Office 365 and/or Google Suite applications

Nice To Haves

• Previous experience in a lead, coordinator, or informal leadership role
• Exposure to safety programs, yard management systems (YMS), or WMS environments
• Experience supporting or enforcing safe work practices and stop-work authority
• Mechanical aptitude or familiarity with basic hand tools and dock equipment

Responsibilities

• Champion operation safety as well as support of hand tools and dock-related equipment, as required
• Serve as the primary point of contact for all loading and unloading dock activities, coordinating trailer movements to support daily operational priorities
• Manage and sequence trailer docking, release, and yard flow, applying knowledge of trailer anatomy and fleet safety standards
• Monitor dock conditions and exercise stop-work authority when unsafe conditions are identified; follow proper escalation procedures
• Partner daily with site operations, transportation, yard services, and customer-facing teams to prioritize multiple tasks and competing demands
• Communicate professionally with internal and external stakeholders, maintaining a strong customer service mindset
• Ensure dock activities align with process guidelines, safety standards, and site SWIs, seeing tasks through to completion
• Support dock and yard organization in alignment with 7S workplace standards
• Conduct regular visual inspections and maintain high observational awareness to identify risks, inefficiencies, or potential delays
• Use Microsoft Office 365 and Google Suite tools to track activity, communicate updates, and document issues
• Provide coverage and operational support to site leadership and Lead peers as needed

Benefits

• We engineer faster, smarter, leaner supply chains.
• GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world.
• We help our customers manage their goods most efficiently using our technology and services.
• Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.
• We are proud to be an Equal Opportunity employer including Disabled/Veterans.
• GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety.
• All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
• All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed