Dock Supervisor
About The Position
The Dock Supervisor will lead and oversee a team of Dock Associates (Freight Handlers) during an assigned shift to ensure freight is safely and efficiently loaded and unloaded to support on-time, error-free deliveries. Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
Requirements
- Strong leadership, customer service, communication, and interpersonal skills.
- Strong organizational, time management, and attention to detail.
- Ability to coach employees, resolve conflict, and make sound decisions in a fast-paced environment.
- Safety-focused with a cost- and quality-driven mindset.
- Ability to follow operational, safety, security, and customer-specific procedures.
- Ability to complete required reports and documentation accurately and timely.
Nice To Haves
- Experience in transportation, logistics, freight handling, warehouse, distribution, or cross-dock operations.
- Previous leadership, supervisory, training, or coaching experience.
- Experience working with customers and resolving operational or service issues.
- Experience supporting safety, compliance, continuous improvement, or process improvement initiatives.
- Knowledge of Lean principles and 5S practices is a plus.
Responsibilities
- Lead and oversee Dock Associates, ensuring compliance with company policies, safety standards, and customer requirements.
- Coach, train, and develop team members, addressing performance concerns and documenting interactions as needed.
- Support hiring and onboarding efforts to maintain a productive and engaged team.
- Manage daily dock operations to ensure freight is loaded, unloaded, staged, and handled safely and efficiently.
- Partner with customers and internal teams to resolve issues and support on-time, error-free service.
- Monitor safety, security, and compliance, addressing unsafe practices and conducting routine inspections.
- Assist with loading and unloading freight as operational needs require.
- Resolve team member and customer concerns, escalating significant issues to the Operations Manager as appropriate.
- Complete required operational reporting and support continuous improvement efforts.
- Protect company assets and confidential information in accordance with company policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
