Dock Sortation Lead

Saltbox•Alexandria, VA

11d•$23 - $26•Onsite

About The Position

The Dock Sortation Lead owns the daily sortation operation at our Alexandria location: packages in, team managed, every SLA hit, every driver handed off clean. Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives. This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat.

Requirements

Comfortable using AI tools
1 to 3+ years leading a team in warehouse, logistics, or fulfillment
Experience with scanning, sortation, or distribution workflows
Familiar with SLA-driven operations where accuracy and speed both matter
Available for early-morning shifts, 7-day rotation

Responsibilities

Run the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatched
Stay on the floor and hands-on when volume or staffing needs it
Manage 2 to 7 Dock Sortation Specialists depending on volume
Coach throughput (225 scans/person/hour) and Sort App usage in real time
Get every team member trained and Sort App certified before they touch a package
Hold standards on the floor, not after the shift ends
Own site performance against all SLAs: delivery, loss rate, sort completion, and dispatch targets
Flag risks early enough to fix them, not after they become misses
Verify Runner identity, match to batches, confirm in Sort App — you're the last check before packages leave
Handle damaged packages and escalate missing ones immediately
Respond to partner communications within 30 minutes during operational hours
Submit a complete daily ops report every shift: volume, device count, truck times, inventory, escalations
Maintain camera coverage and corporate device discipline at all times — zero unauthorized usage