Dock Operations Lead

Food Bank Of The Rockies • Aurora, CO

7d • $25 - $27 • Onsite

About The Position

The Dock Operations Lead plays a critical role in the daily execution and coordination of dock operations, serving as a key communication and operational coordination resource between dock staff, operations leadership, sourcing, transportation, and external carriers. This position is responsible for ensuring accurate inspection, documentation, movement, shipping, and receiving of inventory while maintaining compliance with all food safety and sanitation standards, including American Institute of Baking (AIB), Feeding America (FA), and Food Bank of the Rockies (FBR) requirements. In this role, the Dock Operations Lead supports workflow coordination, identifies and escalates operational issues, resolves receiving discrepancies, and facilitates timely communication to promote safe, efficient, and consistent dock operations. The position serves as a key liaison for inbound donation and purchased products, collaborating closely with the Sourcing team, Operations Coordinator, and over-the-road drivers to ensure accurate receiving, inventory integrity, and efficient product flow.

Requirements

• Commitment to fulfilling Food Bank of the Rockies (FBR) mission and positively representing the brand both internally and externally
• Ability to represent FBR with professionalism and work effectively with a wide range of constituents
• Ability to operate powered equipment including forklifts, pallet jacks, man-lifts, etc.
• Proficient in stand-up forklift/reach truck operation
• Strong organizational, time management, and follow-through skills
• Self-directed, results-oriented, and proactive problem solver
• Ability to exercise independent judgment, think critically, collaborate with others, and follow through on operational priorities
• Strong customer service orientation
• Ability to communicate clearly and effectively, both verbally and in writing
• Knowledge of warehouse operations and how processes integrate with organizational requirements
• High attention to detail and ability to manage multiple priorities and deadlines
• High school diploma or equivalent required
• Minimum 1-2 years of experience working in a warehouse environment

Responsibilities

• Serve as the dock floor lead by coordinating daily workflow, supporting team execution, identifying process improvement opportunities, and escalating operational concerns as needed.
• Responsible for unloading and loading all inbound and outbound shipments safely, moving product to storage locations or distribution, and efficiently stacking and storing products in designated areas.
• Operate forklifts and other powered equipment to load, unload, move, locate, stack, and place inventory.
• Ensure the safe and efficient operation of forklifts and all dock-related equipment.
• Inspect, count, verify incoming donations and purchased product for accuracy, damage, infestation, temperature compliance, food safety, and overall product quality, escalating concerns as appropriate.
• Review, verify, and maintain purchase orders, donation orders, manifests, Bills of Lading (BOLs), and receiving documentation to ensure inventory accuracy, compliance, and timely resolution of inventory discrepancies and variances.
• Accurately utilize Enterprise Resource Planning (ERP) systems and Radio Frequency (RF) technology to support inventory management and operational execution.
• Process outbound deliveries and transfers, ensuring manifests, Bills of Lading, and supporting documentation are accurate and complete.
• Coordinate communication with the Sourcing team regarding inbound donations and purchased product, investigating and resolving discrepancies involving quantities, pricing, product substitutions, damages, quality concerns, documentation, and delivery exceptions.
• Serve as the dock-level liaison between Dock Operations, Sourcing, Transportation, Volunteer Operations, the Operations Coordinator, over-the-road drivers, and external carriers to ensure effective communication and execution of inbound and outbound operations.
• Support daily dock operations by coordinating dock door assignments, inbound and outbound traffic flow, cold and dry dock processing, and workload priorities while escalating operational constraints to the Dock Operations Supervisor.
• Collaborate with the Operations Coordinator to support inbound scheduling, dock utilization, driver coordination, and daily operational priorities.
• Coordinate inventory requests, transfers, and allocations between the Aurora, Western Slope, and Wyoming Distribution Centers in alignment with established operational priorities.
• Uphold warehouse sanitation and food safety standards in accordance with Feeding America (FA), American Institute of Baking (AIB), and Food Bank of the Rockies (FBR) guidelines.
• Communicate equipment, facility, and temperature-control concerns to operations leadership, including cooler and freezer issues.
• Assist in onboarding and training new dock team members on standard operating procedures and safe equipment operation.
• Serve as backup for outbound delivery loading and related distribution activities as needed.

Benefits

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k)-retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED