Dock Master

RPM Living • Los Angeles, CA

2h • $35 - $38 • Onsite

About The Position

The Dock Master is responsible for overseeing the daily operations of the marina at an RPM Living-managed luxury apartment community. This role ensures the marina is operated safely, efficiently, and in accordance with community policies while delivering an exceptional resident and guest experience. The Dockmaster manages dock operations, slip assignments, marina maintenance, and dock staff, serving as the primary point of contact for residents, guests, vendors, and contractors utilizing the marina. This position works closely with the Community Manager to maintain operational excellence, regulatory compliance, and the overall appearance and functionality of the marina.

Requirements

• High school diploma or general education degree or equivalent
• Three years of related experience and/or training
• Knowledge of marina operations, docking procedures, vessel handling practices, and slip management.
• Knowledge of marina-applicable federal, state, and local regulations, safety standards, emergency response procedures, and environmental compliance requirements.
• Knowledge of preventative maintenance practices related to docks, piers, utilities, and marina infrastructure.
• Knowledge of customer service principles and luxury hospitality standards.
• Skilled in coordinating multiple priorities, vendor activities, and operational tasks in a fast-paced environment.
• Skilled in identifying maintenance needs, safety hazards, and operational issues and coordinating timely resolution.
• Skilled in maintaining accurate records, inspections, incident reports, and marina documentation.
• Ability to communicate effectively both verbally and in writing.
• Ability to respond effectively and calmly to emergencies, changing conditions, and operational challenges.

Nice To Haves

• A valid driver’s license is preferred

Responsibilities

• Oversee the daily operations of the community marina, ensuring safe, efficient, and professional dock operations and an exceptional resident experience.
• Manage slip assignments, vessel records, waitlists, occupancy, and dock access in accordance with community policies and marina regulations.
• Serve as the primary point of contact for residents, guests, vendors, and contractors regarding marina operations, policies, and services.
• Enforce marina rules, lease provisions, and safety requirements while addressing policy violations and escalating issues to Community Management as appropriate.
• Respond promptly and professionally to resident concerns, service requests, and operational issues, working to resolve matters in a timely manner.
• Conduct routine inspections of docks, slips, gangways, utility pedestals, pilings, safety equipment, and common areas to identify maintenance needs, safety hazards, and regulatory concerns.
• Coordinate marina maintenance, repairs, and vendor services to ensure the marina remains clean, well-maintained, and fully operational.
• Monitor and document utility usage, including electrical and water services, and coordinate billing information as applicable.
• Ensure compliance with applicable marina regulations, environmental requirements, and company policies, including spill prevention and emergency response procedures.
• Assist with marina-related emergency response activities, including weather preparedness, vessel incidents, and other operational emergencies.
• Collaborate with Community Management and Maintenance to support community initiatives, capital projects, and operational improvements affecting the marina.
• Perform dockside operational duties as needed to support resident services and maintain efficient marina operations.
• Administer and oversee marina permitting, occupancy, and licensing requirements, including live-aboard permits where applicable, ensuring compliance with applicable federal, state, and local laws, regulations, and agency requirements.
• Ensure marina operations comply with applicable environmental regulations, marina best practices, and organizational environmental policies, including participation in recognized Clean Marina or similar environmental stewardship programs where applicable.
• Generating weekly or monthly slip occupancy summaries, waitlist status reports, revenue logs, and utility sub-metering reports for the Community Manager and Regional Leadership.

Benefits

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED