Dock Manager- Portland International Airport (PDX1)

PrimeFlight Aviation Services • Portland, OR

4d • Onsite

About The Position

The Dock Manager holds a key leadership role, overseeing the entire scope of dock operations, including the loading and unloading of aircraft, cargo, and baggage handling. This position involves strategic planning and coordination to ensure that all dock activities are carried out efficiently, safely, and in compliance with aviation regulations. You will lead a team of supervisors and dock agents, providing direction, training, and performance management to maintain high operational standards. Additionally, you are responsible for liaising with other airport departments, airlines, and external partners to optimize dock operations, implement continuous improvement initiatives, and ensure a seamless flow of operations at the airport docks.

Requirements

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Must hold a valid driver's license.
• 1 year experience as a Dock Supervisor
• 2 years dock experience
• Knowledge of the Aviation Industry
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Nice To Haves

• Strong understanding of Word, Excel, PowerPoint, Email

Responsibilities

• Oversee the entire dock operations, ensuring efficient loading and unloading of cargo and baggage
• Manage and mentor a team of dock supervisors and agents, fostering a culture of safety and efficiency
• Develop and implement operational strategies to optimize dock workflow and resource utilization
• Collaborate with airline representatives and ground handlers to coordinate operational activities
• Ensure compliance with all safety and security regulations in dock operations
• Monitor the condition and usage of ground support equipment, ensuring proper maintenance
• Analyze operational data to identify trends and areas for improvement in dock processes
• Handle scheduling of staff and equipment to meet the demands of flight schedules
• Resolve complex operational issues and handle escalations from the dock team
• Conduct regular training sessions for dock staff on safety, handling procedures, and customer service
• Implement and oversee quality control measures for cargo and baggage handling
• Participate in airport-wide emergency planning and response activities
• Prepare and manage the budget for dock operations, including staffing and equipment expenses
• Maintain open and effective communication with all levels of airport and company management
• Lead initiatives for continuous improvement in dock operations and team performance
• Perform any additional duties as assigned by management

Benefits

• 401(k) with matching
• health, dental, vision, and life insurance
• paid time off
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed