Dock & Door Technician
About The Position
MHI is seeking an Experienced Dock & Door Technician who takes pride in their craft, enjoys solving complex problems, and values building strong relationships with customers. This role is ideal for someone who is highly skilled, dependable, and service-driven, and wants to make a direct impact on customer success and company growth. At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships. We provide an environment where individuals who take pride in their work can grow their skills, make an impact, and contribute to the continued success of the business.
Requirements
- 3+ years of experience servicing commercial dock and door equipment, industrial equipment, construction equipment, or a related field
- Strong troubleshooting and diagnostic ability
- Experience with mechanical, electrical, and hydraulic systems
- Ability to read technical manuals, schematics, and wiring diagrams
- Ability to work independently and manage time effectively
- Strong customer service and communication skills
- Valid driver's license with an acceptable driving record
- Must complete the Culture Index Survey
Nice To Haves
- Industry certifications and manufacturer training are a plus
Responsibilities
- Diagnose, repair, and maintain commercial dock and door equipment at customer locations
- Perform preventative maintenance inspections and recommend repairs as needed
- Troubleshoot mechanical, electrical, and hydraulic systems
- Repair and service dock levelers, overhead doors, high-speed doors, vehicle restraints, seals, shelters, and related equipment
- Communicate clearly and professionally with customers regarding repairs and recommendations
- Build and maintain strong customer relationships through reliable service
- Document service work accurately and completely
- Maintain and manage service tools, equipment, and company vehicle
- Follow safety procedures and company standards at all times
- Work independently while coordinating with the service team as needed
Benefits
- Health Insurance – three different plans to choose from
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Company Paid Life Insurance
- Additional Life Insurance if desired
- Short & Long-Term Disability
- 401k – with employer match
- Company Van
- $200 boot allowance per year
- Overtime pay for any hours worked beyond 8 per day
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
