Dock & Door Technician

The Raymond Corporation•Naperville, IL

3d•Hybrid

About The Position

As a Dock & Door Technician you will perform scheduled maintenance and simple repairs on (Dock Doors, Dock levelers, Dock Locks, etc) in a timely and thorough manner. Additional Equipment SM Models will be added as skill levels increase as determined by FSM and SMFT or Team Leader. To provide complete customer satisfaction in a polite and professional manner.

Requirements

Must have 1-3 years of Dock & Door experience
Knowledge of reading schematics, maps, blueprints, and manuals.
Knowledge of mechanical, electrical, hydraulic, and material handling equipment.
Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
Ability to exhibit a professional demeanor and develop customer relations and superior service.
Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
Ability to read and interpret schematics and understand necessary service and training manuals.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal and/or demonstrated instructions.
Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes and hand tools.
Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
High school diploma/GED
Excellent people skills and verbal communication is necessary.
Must possess a valid driver’s license and maintain a good driving record.

Nice To Haves

Additional Equipment SM Models will be added as skill levels increase as determined by FSM and SMFT or Team Leader.

Responsibilities

Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
Performs Scheduled Maintenance (SM)on Dock and Doors for contracted customers according to the OEM Manual and company policies and procedures.
Performs minor repairs found during an SM to ensure optimal uptime of customer equipment.
Effectively communicates to Team Lead or SMFT, repairs that require follow up from a Level I, II or III technician.
Follows safety rules and ensures that hazardous waste is disposed of properly.
Opens and closes work orders with Dispatch, provides scheduled maintenance narratives (written and verbal) for customer, and submits paperwork for time worked and SMs completed in a neat, accurate and timely manner.
Accounts for 100% of paid time.
Maintains part inventory and supplies in truck.
Maintains service truck to ensure that it is clean, organized and hazard free inside and out
Ensures that regular maintenance is performed on service truck (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
Responsible for maintaining tools, personal or company supplied that are required for performing the job effectively and safely.
Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
Performs related duties as assigned or as the situation dictates.

Benefits

Flexible Work Schedule (4-day work week with 10-hour shifts or 5-day work week with 8-hour shifts)
Compensated Travel Time (paid travel time after the initial 30 minutes per day)
Comprehensive benefits package within 30 days of hire, including medical, dental, vision
401(k) with 100% company match up to 5% employee contribution
FSA/HSA
Parental leave
Tuition assistance
Employee Assistance Program
Profit Sharing
18 Paid Days Off each year
Company provides all tools required
Work with a well-maintained company service van equipped with a company-paid gas card
Referral bonus programs
Retirement plans
Ongoing support for personal and professional development.