Dock & Door Dispatcher

Elite Material Handling LLC • Grapevine, TX

17h • $25 - $28 • Onsite

About The Position

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.

Requirements

• Communicate effectively with management and customers (internal and external).
• Possess strong teamwork skills and the ability to multi-task.
• High School Graduate or General Education Degree (GED) required.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using spoken word.
• Ability to take care of the customers' (internal and external) needs while following company procedures.
• Use computer with knowledge of the Microsoft Office Suite and general knowledge of office operations and equipment, including but not limited to: computers, fax machines, photocopiers and telephone.
• Professionalism and passion for teamwork.
• Good knowledge of Dallas-Fort Worth Metroplex.
• Available for overtime when assigned and/or required.

Nice To Haves

• Mechanical/technical background is a plus!

Responsibilities

• Effectively managing time and work-flow for multiple work orders/service calls and road service technicians.
• Prioritizing and completing multiple tasks in a fast-paced environment while simultaneously managing multiple phone calls between technicians and other departments ensuring safe, prompt and reliable service to our customers.
• Ensuring technicians work is performed in accordance with established Elite Material Handling quality standards, safety rules and procedures at all times.
• Review and process service requests, geographically dispatching the closest technician (not next available) with proper skill set, paperwork, parts, and information.
• Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technician(s) and other departments to finalize repairs, ensuring total customer satisfaction.
• Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, reports, logs, records, etc.
• Prepare and maintain accurate records and data associated with the responsibilities of the department.
• Work with Service Manager and Assistant Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
• Ensure quoted repairs are communicated thoroughly before technician is dispatched; informing of scope of work, time allotted, equipment required, etc.
• Proactively monitoring technicians’ Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
• Approve technician time cards for accurate payroll processing.
• Perform other duties as assigned by department manager.

Benefits

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Competitive PTO and Paid Holidays
• Uniform and boot allowance
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED