Dock Attendant

MarineMax • Fort Myers, FL

6d • Onsite

About The Position

The Dock Attendant is responsible for assisting customers with the safe docking and tying of vessels, providing excellent customer service, and maintaining a welcoming and professional image. This role may also involve pumping fuel and accurately recording sales. The position requires a high level of customer service and the ability to perform physically demanding tasks in various weather conditions.

Requirements

• Ability to assist customers with docking and tying of vessels safely.
• Ability to complete the State Boating Safety Course.
• Ability to drive boats within the Marina.
• Ability to wash and flush various hulls and boat engines.
• Ability to assist Forklift drivers with proper placement of boats and inventory.
• Ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
• Ability to stand and walk for long periods, sometimes up to several hours a day.
• Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
• Exposure to extreme weather conditions including heat and cold.
• Accurate accounting for transactions.
• Ability to work with others.
• Timely completion of work.
• Establish and maintain positive relationships with all departments.
• Presentable and professional appearance.
• Knowledge of products sold.
• Ability to speak effectively with customers.
• Accurate inventory maintenance.
• Movement of products – no old merchandise in inventory.
• Ability to work with minimum supervision.
• Organized and presentable promotions.

Responsibilities

• Assist customers with docking and tying of vessels safely.
• Provide an exceptional customer experience at the marina.
• Complete the State Boating Safety Course.
• Drive boats within the Marina.
• Wash and flush various hulls and boat engines.
• Assist Forklift drivers with proper placement of boats and inventory.
• Take proactive steps to prevent severe weather damage to docks, vessels, customers, and marina personnel.
• Ensure proper recording of all fuel and ship store purchases.
• Coordinate with the Ships Store/Marina or Parts Manager to ensure proper inventory levels of fuel and ship store products.
• Maintain a clean and professional store.
• Operate a cash register and credit card machine, including making change.
• Ensure proper recording of all sales through IDS.
• Wrap and bag merchandise for customers.
• Receive and enter inventory data into IDS.
• Mark or tag merchandise with prices.
• Special order merchandise as necessary, working with customers for the best price.
• Work with vendors to ensure the best deals available.
• Stock shelves, counters, and display tables with merchandise.
• Prepare special sales and clearance displays.
• Answer customer questions concerning products.
• Provide back-up support to the parts department.
• Keep the dock free of debris and clutter, including properly stowing hoses and dock lines.
• Pump fuel and operate the pump out station.
• Maintain proper fuel inventory reports as required.
• Coordinate with the proper manager to ensure fuel pumps and pump out stations are maintained.
• Understand and use spill containment supplies and equipment.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed