Dock and Door Specialist

JLL•Richmond, VA

9d•Onsite

About The Position

The Commercial Dock and Door Service Technician plays a critical role in maintaining and repairing commercial and industrial overhead doors, dock leveling systems, and related equipment that keep our clients' facilities operational. You'll troubleshoot and repair mechanical, hydraulic, pneumatic, and electrical systems while ensuring all safety standards are met. This hands-on position requires technical expertise, independent problem-solving, and excellent customer service skills. By delivering reliable maintenance and repair services, you'll contribute directly to JLL's commitment to operational excellence and client satisfaction.

Requirements

High school diploma or GED equivalent
Minimum 2 years of commercial/industrial overhead door and dock system maintenance experience
Valid driver's license with clean driving record for travel between client locations
Strong mechanical and electrical troubleshooting skills with understanding of hydraulic systems
Knowledge and application of Lock-Out-Tag-Out (LOTO) safety procedures
Ability to work independently with critical thinking and problem-solving capabilities
Ability to lift up to 40 pounds regularly and participate in team lifts exceeding 80 pounds

Nice To Haves

Technical school training and Original Equipment Manufacturer (OEM) certifications
Completion of manufacturer apprenticeship and training program providing 4 years of learning experience
Minimum 2 years of experience in preventive maintenance, repairs, and installation of commercial overhead doors, automatic doors, hydraulic and mechanical dock levelers, and dock restraints
Intermediate skills in troubleshooting electrical controls, mechanical components (springs, chains, sprockets, bearings, rollers), and hydraulics
Ability to read and interpret schematics, service manuals, and training documentation
Proficiency performing mathematical calculations including rates, ratios, and percentages across various units of measure

Responsibilities

Service and repair commercial doors (automatic, hollow metal, overhead), high-speed roll doors, automated gates, dock levelers, seals, bumpers, restraints, and related hardware across mechanical, electrical, and hydraulic systems
Diagnose equipment issues through customer consultation and testing, complete repairs efficiently and safely, and verify proper operation before job completion
Complete preventative maintenance checklists, ensuring all safety decals are legible and operator manuals are present and accessible
Process service documentation including work orders, service reports, inspection forms, parts inventory billing, and detailed repair itemization in both paper and electronic formats
Drive to customer sites and parts locations to address on-site needs and retrieve necessary materials
Supervise and train general maintenance technician apprentices in dock and door maintenance procedures
Coordinate and oversee subcontractor work when applicable, ensuring quality standards are maintained