Dock and Door Scheduled Maintenance Technician

The Raymond Corporation • Indianapolis, IN

22h • $26 - $36 • Onsite

About The Position

As a Dock & Door Technician you will perform scheduled maintenance and simple repairs on (Dock Doors, Dock levelers, Dock Locks, etc) in a timely and thorough manner. Additional Equipment SM Models will be added as skill levels increase as determined by FSM and SMFT or Team Leader. To provide complete customer satisfaction in a polite and professional manner.

Requirements

• Minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Excellent people skills and verbal communication is necessary.
• Demonstrated experience reading and interpreting schematics, maps, blueprints, and technical manuals.
• Hands-on experience working with mechanical, electrical, hydraulic, and material-handling equipment.
• Proven record of delivering high-quality customer service through professional, courteous, and effective information exchange.
• Consistent demonstration of professional demeanor while building strong customer relationships and delivering superior service.
• Strong written and verbal communication skills, with the ability to communicate effectively with internal teams and external customers at all organizational levels.
• Experience interpreting service documentation and training manuals to support maintenance, troubleshooting, and instruction.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages as required for technical and operational tasks.
• Proven ability to follow verbal, written, and demonstrated instructions accurately and safely.
• Demonstrated commitment to staying current with industry innovations and product offerings to make informed recommendations based on customer needs.
• Experience safely operating power tools and equipment such as drills, grinders, presses, forklifts, hoists, overhead cranes, and hand tools in a work environment.
• Demonstrated ability to leverage internal support resources effectively and recognize when escalation or collaboration is appropriate.
• Willingness and capacity to perform additional related duties as assigned.
• Must possess a valid driver’s license and maintain a good driving record.

Responsibilities

• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Performs Scheduled Maintenance (SM)on Dock and Doors for contracted customers according to the OEM Manual and company policies and procedures.
• Performs minor repairs found during an SM to ensure optimal uptime of customer equipment.
• Effectively communicates to Team Lead or SMFT, repairs that require follow up from a Level I, II or III technician.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides scheduled maintenance narratives (written and verbal) for customer, and submits paperwork for time worked and SMs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in truck.
• Maintains service truck to ensure that it is clean, organized and hazard free inside and out
• Ensures that regular maintenance is performed on service truck (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Responsible for maintaining tools, personal or company supplied that are required for performing the job effectively and safely.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

Benefits

• Flexible Work Schedule (4-day work week with 10-hour shifts or 5-day work week with 8-hour shifts)
• Compensated Travel Time (paid after initial 30 minutes per day)
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with 100% company match up to 5% employee contribution
• FSA/HSA
• Parental leave
• Tuition assistance
• Employee Assistance Program
• Profit Sharing
• 18 Paid Days Off each year
• Company provides all tools required
• Well-maintained company service van
• Company-paid gas card
• Referral bonus programs
• Retirement plans
• Ongoing support for personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED