DNA Account Manager

Fiserv•Omaha, NE

5d•Remote

About The Position

As an Account Manager, you will manage a portfolio of DNA clients and serve as a primary point of contact for service delivery, operational support, and relationship management. You will partner with Relationship Managers and internal teams to improve client coverage, strengthen service quality, and support retention and growth across assigned accounts.

Requirements

5+ years of experience in account management, service management, client support, or relationship management within banking, financial technology, or the financial services industry.
5+ years of experience managing client relationships and conducting client-facing meetings in a relationship-based service environment.
Experience supporting customer service, service delivery, or operational coordination for financial institution clients or similar regulated environments.
Experience identifying client issues, coordinating resolution activities, and improving service outcomes across multiple internal teams.
Ability to communicate with clients and internal stakeholders through structured meetings, issue reviews, and service follow-up.
Bachelor's degree and/or an equivalent combination of education, related experience and/or military experience.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience working with DNA clients or core banking platforms.
Experience implementing process improvements that improve client satisfaction or service delivery.
Knowledge of financial services regulations and compliance requirements.
Certification in customer relationship management or a related discipline, or equivalent related experience.

Responsibilities

Manage day-to-day operational relationships for assigned DNA clients and act as a central point of coordination for service-related needs.
Use a consultative approach to identify client goals, support account growth, and align service delivery with business needs.
Coordinate client projects and service requests to support timely implementation, issue resolution, and accurate follow-through.
Conduct relationship-based client meetings to review performance, address concerns, and reinforce long-term partnership value.
Monitor client satisfaction, identify service trends, and take action to improve retention and overall account health.
Partner with Relationship Managers and cross-functional teams to address enterprise issues and support consistent delivery of products and services.
Optimize account coverage by supporting stronger Account Manager-to-client ratios and deeper client engagement across the portfolio.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.