DMV Specialist I

Redwood Credit Union•Napa, CA

6d•Onsite

About The Position

Redwood Credit Union is seeking a DMV Specialist to join their Loan Servicing department. This role is crucial for ensuring perfected vehicle loan security and providing superior service to Members and organizational partners. The DMV Specialist will handle routine processing as well as complex DMV transactions, requiring effective communication with Members, dealers, financial institutions, vendors, and state DMV departments for problem resolution.

Requirements

Thorough knowledge of personal computers with word processing and spreadsheet software and internet and intranet access.
Ability to operate an internet-based DMV title system and pass a LifeScan clearance.
Extensive knowledge of California DMV regulations pertaining to titling and release regulations.
Knowledge of electronic DMV titling required.
Thorough knowledge of modern office administration techniques and methods.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability to act independently and confidentially, using discretion and tact.
Ability to operate a telephone system effectively.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
Ability and desire to work in a team environment.
Ability to analyze situations and recommend solutions.
High school diploma or equivalent.
Minimum of three years’ experience processing DMV transactions.

Responsibilities

Independently review, analyze, evaluate, and solve complex DMV transactions by applying knowledge of DMV titling process and procedures.
Release titles to Members upon loan payoff and perform file maintenance on Member accounts as needed.
Investigate and research incomplete or inaccurate equity and vehicle payoffs that impact credit reporting, vehicle title issues, and equity releases.
Submit all vehicle/vessel title documents to DMV to ensure RCU is lienholder for secured loans.
Reconcile DMV refunds and receipts after completion of processing.
Maintain and identify trends in the paperless title system to ensure all pending liens and errors are completed and correct.
Identify opportunities to coach and train business partners on trends identified, and further notify management of status, issues, and proposed resolutions.
Obtain and analyze California Vehicle Record (CVR) reports for staff as requested.
Explain the proper use of DMV forms to Members and team members in Consumer Lending Branches and the MSC.
Perform follow-up on aging, outstanding titles, and work directly with appropriate party (dealer, lienholder, Member, non-Member, the DMV), until the problem is resolved.
Return titles to Members when received in error from another financial institution.
Provide assistance to management in completing higher level tasks and projects, including solving complex chain of title issues.
File Uniform Commercial Codes (UCC) with Secretary of State on collateral as required.
Provide exceptional service to all members, volunteers, internal team members, and service providers.
Provide high-level support and technical assistance to the MSC, FAD, Branches, and other departments, to ensure complete and accurate DMV paperwork is provided.
Ensure confidentiality and safeguard sensitive Member information.
Research and resolve Member and team member concerns as directed.
Represent RCU in a courteous and professional manner at all times.
Supply Members with accurate information regarding loan products and services.
Compose and type letters, memos, e-mails and reports for staff as needed.

Benefits

Competitive medical, dental, and vision insurance
Mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Competitive PTO accrual
11 paid company holidays
Your birthday off
0.75% discount off RCU standard collateral auto loans
1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan up to $1,000 to support employees with various immigration related expenses such as visa application fees and relocation costs.
0% interest loan up to $15,000 to support employees with expenses associated with the naturalization process.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!