DMV Customer Service Technician (Part-time/wage) - Staunton 02651
About The Position
Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Staunton Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you. The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services. Training will be provided to ensure your success. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Requirements
- Customer service experience
- Experience with personal computers, computer information systems, databases and how they support service operations
- Knowledge of mathematics and basic accounting practices and principles such as reconciliations
- Ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures
- Ability to adapt to frequent statute, policy and procedural changes
- Ability to analyze records, files and other documents to reach logical and legal conclusions
- Proven ability to work well under pressure during peak workload periods
- Ability to work cooperatively with others in a team environment
- Ability to communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population
- Must be able to work Monday – Saturday with varied hours
Nice To Haves
- Prior relevant DMV work experience
- Experience with Privacy Protection Act
- Experience with DMV policies and procedures related to CSC operations
- Bilingual
Responsibilities
- Handle various customer transactions
- Communicate policies, procedures, and regulations
- Issue IDs
- Process applications
- Administer vision, driver, and in-car road tests
- Process vehicle registrations and titling
- Tax collection
- Perform other DMV related services
- Complete required employee training
- Perform work tasks at different work stations within the CSC as assigned
- Operate all equipment necessary to perform the job
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
