DMV Customer Service Generalist - Virginia Beach Hilltop 02227

Virginia Information Technologies Agency • Virginia Beach, VA

7d • $41,000 - $43,000 • Onsite

About The Position

Join the Virginia DMV Team as a Customer Service Generalist at the Virginia Beach Hilltop Customer Service Center! This role is for a service-driven professional looking to grow their career with an organization that values trust, respect, and teamwork. You will make a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base.

Requirements

• Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Problem-solving skills for resolving customer issues in fast-paced environments.
• Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
• Must be 21 years of age and maintain the instructor certification for administering road tests.

Nice To Haves

• Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
• Understanding of public sector operations, including government processes, regulations, and customer service protocols.
• Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
• Demonstrated administrative experience such as document processing, data entry, and maintaining records.
• Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
• Bilingual encouraged to apply.

Responsibilities

• Communicating DMV policies, procedures, and regulations effectively
• Issuing identification cards and processing customer applications
• Administering vision screenings, knowledge exams, and in-car road tests
• Handling a variety of vehicle registration, titling, and tax/fee collection services
• Managing cash and credit card transactions with accuracy and professionalism

Benefits

• Competitive salary
• Excellent health and retirement benefits
• Twelve paid holidays per year
• Paid annual, sick, and family/personal leave
• Deferred compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed