DMV Customer Service Generalist - Newport News 00687
Virginia Information Technologies Agency•Newport News, VA
•$41,000 - $43,000•Onsite
About The Position
Join the Virginia DMV Team as a Customer Service Generalist at the Newport News Customer Service Center! This is an opportunity to make a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base.
Requirements
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
- Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
- Must be 21 years of age and maintain the instructor certification for administering road tests.
Nice To Haves
- Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
- Understanding of public sector operations, including government processes, regulations, and customer service protocols.
- Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
- Demonstrated administrative experience such as document processing, data entry, and maintaining records.
- Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
- Bilingual encouraged to apply.
Responsibilities
- Communicating DMV policies, procedures, and regulations effectively
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Handling a variety of vehicle registration, titling, and tax/fee collection services
- Managing cash and credit card transactions with accuracy and professionalism
Benefits
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
