DMV CSC Assistant Manager II - Clintwood 00796
About The Position
The Virginia Department of Motor Vehicles (DMV) is seeking a Customer Service Center Assistant Manager for its Clintwood Customer Service Center. This role involves leading a team that provides essential motor vehicle and driver services. The Assistant Manager supports daily operations, supervises staff, and ensures excellent customer service across various DMV programs. They will assist the Customer Service Center Manager in coordinating programs, managing resources, and ensuring compliance with policies and regulations. The Assistant Manager will also oversee the center's full operations in the Manager's absence. The DMV's mission is to deliver service excellence guided by its core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
Requirements
- Comprehensive knowledge of DMV policies, procedures, and regulatory requirements.
- Strong leadership and team management skills, including performance evaluation, conflict resolution, and staff development.
- Ability to analyze workflows, identify inefficiencies, and implement operational improvements.
- Proficiency in customer service principles, ensuring professionalism and accuracy in interactions.
- Exceptional verbal and written communication skills to engage effectively with staff, customers, and stakeholders.
- Strong problem-solving and decision-making abilities to address complex issues and ensure compliance.
Nice To Haves
- Advanced knowledge of project management principles and techniques.
- Familiarity with legislative and regulatory changes impacting DMV operations.
- Experience in developing training programs and fostering professional growth.
- Must be 21 years of age to administer road examinations.
Responsibilities
- Supervise, coach, and support customer service staff to achieve performance goals and deliver quality service.
- Assist with human resource functions, facility operations, and financial management within the customer service center.
- Oversee compliance with DMV policies, procedures, and state and federal laws.
- Ensure the safety and security of staff, customers, and DMV assets.
- Evaluate workflows and implement process improvements to enhance operational efficiency.
- Serve as acting manager in the absence of the Customer Service Center Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
