DMH Child Youth and Family Case Management Supervisor - Human Services Coordinator II

Commonwealth of Massachusetts•Brockton, MA

13h•Onsite

About The Position

The Department of Mental Health (DMH) Child, Youth and Family Services is seeking a dynamic candidate to be the Southeast CYF Supervisor, assigned to the Brockton Site office. This role primarily focuses on the Brockton DMH Site catchment towns and may involve Area-based duties for coverage. The CYF Supervisor is responsible for monitoring the performance and utilization of assigned Area or Site-based CYF contracts, serving as the Service Integration Specialist and liaison to Community Service Agencies. The position involves overseeing case management and administrative supervision to assigned CYF Case Managers, coordinating referrals, and acting as a community-facing liaison to educate community providers and members about DMH CYF Services. The work schedule is Monday through Friday, 8:30 am to 5:00 pm, with Sundays and Saturdays off.

Requirements

Knowledge of psychosocial problems, types and symptoms of those with mental and emotional disorders.
Knowledge of the principles, practices and techniques of counseling, interviewing, crisis intervention, motivation and reinforcement.
Knowledge of the types of programs and services available to the mentally ill population.
Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency and Site activities.
Ability to make case assessments by examining records and documents and through questioning and observing clients.
Ability to communicate effectively orally and in writing, giving clear accurate instructions.
Ability to make decisions, act quickly and maintain a calm manner in stressful or emergency situations.
Travel is required – Primary duties will focus on Taunton DMH Site catchment towns and will be additionally required to travel to perform Area-based duties to ensure coverage when necessary throughout the DMH Southeast Area. Travel may also be required throughout the State on occasion for meetings.
Current and valid Massachusetts Class D (or equivalent from another state) Motor Vehicle Operators license required.
A Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.
At least four (4) years of full-time, or equivalent part-time, case management of clinical/therapeutic experience.

Nice To Haves

Licensed as an independent practitioner.
Extensive experience in child/adolescent behavioral health services.
Experience as a supervisor.
Prior experience as a case manager.
Multilingual fluency.

Responsibilities

Provides direct case supervision and consultation to assigned Human Services Coordinator I(s) to ensure compliance with established standards of care for Case Management.
Maintains caseload oversight for assigned Human Services Coordinator I(s) to ensure most efficient and effective use of resources and assures appropriate case handling.
Monitors implementation of case management policies and procedures, especially Individual Service Plan (ISP) regulations, to ensure compliance within established standards of care and timelines.
Assists with inter/intra agency service coordination and referrals.
Coordinates, monitors, and assesses the quality and quantity of case management reviews; coordinates, facilitates, and documents annual and periodic ISP reviews, reviews and countersigns ISP’s as required by department regulations.
Monitors the implementation of ISP’s as a member of an interdisciplinary team; organizes and schedules client treatment programs; reviews and assesses treatment progress and service delivery; meets with clients and families to coordinate service delivery, to assess treatment results and improves services when needed; makes referrals to other programs and facilities as needed.
Oversees local Flexible Support and Day Services through contract monitoring measures and tools, including use of Tableau and other electronic databases, reviewing utilization and IAP development and goal attainment.
Identifies and raises performance issues to CYF Director/designee, and offers consultation and assistance to ensure quality service delivery.
Maintains data management in MHIS and other electronic systems.
Authorizes, enrolls, and disenrolls appropriate services in a timely manner.
Serves as DMH Service Integration Specialist and liaison to the CBHI Community Service Agencies by collaborating with the CSA Director to ensure cohesive interface of DMH and CSA service systems, provides education to CSA staff about DMH service authorization and services, facilitates access to DMH community resources for youth with ICC, consults on and facilitates DMH Service Authorization for youth as needed and provides consultation to CSA care planning teams as needed.
Provides consultation to community partners as local mental health authority on youth and families with complex clinical and systems needs.
Meets with youth and families as needed to assess service effectiveness, discharge readiness, and need for additional linkages and service referrals.
Provides consultation to the Sites’ TAY Case Manager and case supervision on cases for youth under 22.