DME Order Processing Specialist

TLC Creative Solutions•Glenside, PA

2d•$23 - $23•Onsite

About The Position

Reliant Medical Services Inc is a small business in Dresher, PA 19025. We are professional, agile and our goal is to assist our patients with acquiring much needed medical Supplies. We work with directly with CMS to stay in compliance to submit the medical equipment to the patients Medicare policy and any secondary insurance plan. Our work environment includes : Modern office setting Growth opportunities We offer competitive compensation, opportunities for career growth within our organization. If you are a motivated individual with a passion for customer service, we would love to hear from you. Apply today to join our team! Initially established as a small marketing agency, TLC Creative Solutions has grown to earn the trust of Fortune 500 companies, and to effectively navigate the intricacies of government level contracts. Located in the heart of New York, TLC now has over 50 years of combined experience providing marketing, sales, and brand development services to companies such as T-Mobile, Sprint, and Spectrum, with a nationwide reach. We have maintained success by forming lasting relationships with each of our clients, giving them a one-on-one approach, and by staying ahead of the curve. Our representatives dedicate their energy to anticipating needs and meeting goals. Rather than seek the highest paying contract, TLC takes its responsibility as an established company seriously, and always finds the best way to contribute to the times.

Requirements

Previous experience in an insurance or DME customer service role is preferred.
Understanding of Medicare complaint process and record keeping process.
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the ability to think critically.
Proficient computer skills, including experience with CRM software or similar systems.
Ability to multitask and prioritize tasks in a fast-paced environment.
Positive attitude and a desire to provide outstanding service to customers.
Ability to work with minimal supervision after training is complete
1–2 years of medical billing or DME order processing experience is preferred.

Responsibilities

Order Processing:
- Review and verify all incoming orders and documents.
- Confirm patient and insurance details using our verification system.
- Process orders accurately with our vendors.
Other Responsibilities
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries, creating return labels and mailing them out in a timely manner.
- Handle outbound calling to follow up with customers or provide updates on their requests
- Analyze customer needs and provide appropriate solutions or recommendations
- Maintain accurate and detailed records for CMS guidelines and policy requirements
- Collaborate with other team members to resolve customer issues in a timely manner
- Stay up-to-date on product knowledge and company policies to effectively assist customers
- Travel to our office and other locations as required for training, meetings, or operational support.