DME Financial Specialist

CoxHealth•Springfield, MO

2d•Onsite

About The Position

The DME Financial Specialist is responsible for establishing estimates for patients who have a scheduled DME service or device. The DME Financial Specialist works with the patient to establish payment schedules, discuss the financial responsibility and collects prepayments in accordance with CoxHealth at Home policy. This position works alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients.

Requirements

High School Diploma or Equivalent
1 year healthcare or customer service experience
Ability to communicate effectively and courteously with patients, families, coworkers, and physicians while exhibiting an empathetic attitude toward the sick and elderly.
Ability to prioritize shifting caseload containing multiple time-sensitive needs.
Working knowledge of common insurance reimbursement practices.
Able to work independently and collaboratively in teams.
Adept in Microsoft Office suite.
Flexible and adaptable to procedural changes.
Ability to multi-task and have attention to detail.

Nice To Haves

Medical billing experience
Claims processing knowledge
Familiar with the insurance industry and collection process

Responsibilities

Establish estimates for patients who have a scheduled DME service or device.
Work with the patient to establish payment schedules.
Discuss financial responsibility with patients.
Collect prepayments in accordance with CoxHealth at Home policy.
Work alongside different departments system wide in order to deliver excellent care and customer service for CoxHealth patients.