DME Customer Representative

Freeman Health System

3d • Onsite

About The Position

Health Essentials is the leading provider in the Four-State area for home medical equipment, supplies, and services. We have Earned an Award of Accreditation from the Healthcare Quality Association on Accreditation (HQAA ) for 15 consecutive years. The On-Call team, including a respiratory therapist, is always available for emergencies after normal business hours.

Requirements

• Two years of experience in a health care organization

Responsibilities

• Educates customers on proper and safe usage of home medical equipment, ostomy, diabetic, wound care, respiratory equipment to include oxygen, small volume nebulizer.
• Troubleshoots equipment problems over the phone.
• Accesses customer needs, measures customers for custom fit, explains safety issues.
• Responsible for verifying information is correct.
• Keeps current on medicare, medicaid, and insurance payor requirements for equipment and supplies and is able to explain the coverage to customers.
• Calls insurance for verification as needed.
• Handles customer complaints to resolve issues.
• Assists with ordering/restocking inventory.
• Answers telephone and takes care of inquiry or referral.
• Accepts orders from physicians and referrals processing proper documentation and processes new orders for billing and delivery of product and services in a timely fashion, making sure all orders are completed and all required documentation is signed and dated.

Benefits

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed