DME Cust Service Rep Supervisor - (Houston)

CoxHealth•Houston, MO

2d•Onsite

About The Position

The Customer Service Rep Supervisor is an employee with responsibility/accountability for assisting and supporting the Assistant General Manager in leading and managing the department or program, promoting the mission, goals, budget and performance standards for the area to produce a desired outcome. This position will oversee day-to-day operations of department. They act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources. They have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment. Responsible for coordinating all new patient referrals and have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.

Requirements

High School Diploma or Equivalent
1 year managerial/supervisory experience
Demonstrates effective communication methods and skills; uses current communication systems effectively.
Markets and represents Home Support in a positive and professional manner at all times.
Brings issues/concerns forward in a constructive manner.
Ability to communicate as a team when problem solving, discussing comments, ideas and issues with co-workers and management team.
Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
Demonstrates timeliness, courtesy, sincerity and patience when dealing with internal and external customers.
Teamwork - Works effectively, appropriately and communicates with other healthcare members, the patient and families.
Utilizes standards, guidelines and protocols for optimal results when processing equipment to ensure the highest level of patient care.
Maintains working knowledge of purchasing process, inventory management system, inventory control measures, process improvement tasks (Ride Along, QA, Concentrator checks) and understands transfill process.
Familiar and compliant with regulatory agencies and CoxHealth Home Support policy and procedure as it relates to their job.
Practices effective problem identification and resolution skills as a method of sound decision making.
Active class E driver's license

Nice To Haves

Graduate of an accredited respiratory program
1 year experience in the home medical equipment field

Responsibilities

Oversee day-to-day operations of department.
Act as a resource for the Customer Service Rep, MEDE’s, Respiratory Therapist and referral sources.
Have a basic working knowledge of all office (unit) functions, routing deliveries, managing warehouse, tracking process improvement progress, policy/procedures and processing of clean and dirty equipment.
Coordinate all new patient referrals.
Have good knowledge of Medicare, Medicaid, and Third party Insurance reimbursement guidelines.
Assist General Manager as needed to complete regulatory compliance surveys.
Complete all of the departmental, hospital and system competencies required for job category within the designated timeframe with all staff and themselves successfully.
Works with Assistant General Manager in evaluating performance of personnel, demonstrates leadership, budget awareness, policy, procedure and organizational structure knowledge.