DLE Title Consultant

State of Oklahoma • Oklahoma City, OK

3d • Onsite

About The Position

Service Oklahoma (SOK) provides driver license and motor vehicle services on behalf of the state, with a mission to make navigating government services easier through a best-in-class customer experience. The DLE Title Consultant performs motor vehicle title transactions and may also carry out driver license duties. The role responds to customers and Licensed Operators, processes title-related requests, researches and interprets applicable laws and rules, and coordinates with other divisions and agencies to resolve questions and problems. Depending on agency needs, the employee may cross-train in other sections and perform their duties.

The position may also interview driver license applicants, verify documents and eligibility, evaluate medical information, administer tests, maintain driver records, assist with hearings and investigations, and proctor CDL exams if CCKE certified. It is based in a storefront setting, with the work location and schedule subject to agency needs. The position may involve occasional travel, early or late shifts, weekends, overtime, prolonged standing, and regular lifting.

Requirements

• Bachelor’s degree in any field, or four years of technical clerical office work, or an equivalent combination of education and experience (preferred minimum qualifications).
• Knowledge of office practices and procedures, business math, accounting terminology and procedures, and record maintenance.
• Skill in providing technical assistance and processing transactions.
• Ability to read, comprehend, and apply rules and regulations; inspect and verify records; communicate effectively orally and in writing; and maintain effective working relationships.
• Ability to analyze information, resolve issues, determine appropriate actions, provide technical assistance with complex transactions, and maintain accurate cash balances.
• Knowledge of state and federal laws concerning driving privileges, physical requirements, exemptions, and driver license issuance; commercial vehicles and their safety and operating equipment; license types; and interviewing practices.
• Ability to interview applicants, inspect and evaluate motor vehicles and equipment, operate motor vehicles, administer written and performance tests, and verify the authenticity of identification documents.
• Ability to operate computers, touch type, oversee and guide lower-level employees, and perform complex independent work involving motor vehicles and licensing.
• Schedule flexibility, including possible early or late shifts, weekends, and occasional overtime, based on agency needs.
• Willingness and ability to perform job-related travel; reliable transportation may be required for local travel.
• Ability to stand for up to eight hours a day and regularly lift 10–50 pounds, with assistance as needed.

Nice To Haves

• Previous customer service experience.
• Familiarity with DMV processes and procedures.
• Typing proficiency of at least 50 words per minute with minimal errors.

Responsibilities

• Respond to customer and Licensed Operator inquiries by telephone, mail, or in person.
• Process title transactions, including duplicate titles, lien additions and releases, title transfers, transfer-on-death requests, and paid title corrections.
• Receive and verify court order requests.
• Compose title instructions for transactions requiring inventory for the processing section.
• Research laws and rules, interpret motor vehicle laws, and refer complex questions to appropriate division personnel.
• Coordinate with divisions, sections, and agencies to clarify procedures, check account status, issue clearances, and resolve problems.
• Answer general questions through Teams for the SOK phone bank and provide backup coverage for the SOK HQ store when needed.
• Balance cash daily and assist with assigned projects, including driver license transactions.
• Interview driver license applicants; review and verify documents, identity, and eligibility; and explain reasons an application cannot be accepted and how to resolve issues.
• Evaluate medical, physical, or mental information and determine applicable driving privilege waivers, restrictions, or additional evaluation requirements.
• Inspect vehicles and related equipment and administer vision, written, pre-trip, and skills tests as appropriate.
• Establish and maintain confidential driver license records in compliance with state and federal laws.
• Assist the Legal Division with gathering evidence concerning potentially fraudulent applications.
• Respond to inquiries from motor license agents, law enforcement, and the public; provide information on laws and procedures and recommend changes to driver license policies and procedures.
• Conduct interviews and hearings concerning suspensions, revocations, restrictions, temporary licenses, financial responsibility matters, and related issues; analyze information and determine appropriate actions and documentation.
• Train lower-level staff at the assigned or nearby locations.
• Proctor CDL exams if CCKE certified.
• Cross-train in other sections of the division and perform duties in those sections as agency needs require.
• Perform other duties as assigned.

Benefits

• Benefits allowance to offset medical, dental, vision, life, and disability insurance costs.
• State match of up to 7% toward an employee’s Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, increasing with every five years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level