Divisional Support Associate Manager Western Division

Wells Fargo Bank•Newport Beach, CA

3d•Hybrid

About The Position

Wells Fargo is seeking a Divisional Support Associate Manager for the Western Division in Wealth and Investment Management as part of Wells Fargo Advisors. In this role, you will support the Division Support Manager in executing operational strategy and day-to-day activities across the division to ensure alignment with firm policies and business objectives. You will partner with Market Support Managers to drive consistency, efficiency, and adherence to operational procedures, including oversight of reviews and approvals. You will identify and resolve escalated issues, working with internal partners to ensure timely and effective client resolution. You will engage and collaborate with stakeholders and business partners to support operational initiatives and align priorities across the division. You will lead and develop team members by providing coaching, performance management, and guidance to Market Support Managers, Branch Support Managers, and Client Associates. You will support talent processes including hiring, onboarding, training, engagement, and recognition to build a strong, high-performing team. You will identify opportunities for process improvement and risk mitigation; recommend and implement enhancements to strengthen operational controls. You will interpret and apply policies and procedures within scope of responsibility and make decisions related to resources, priorities, and operations. You will manage allocation of people and financial resources to support Brokerage Support functions.

Requirements

5+ years of Financial Services operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of leadership experience
US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7, 9/10 and 63 exams or 7, 9/10 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Nice To Haves

2+ years of brokerage operations experience
Leadership skills, including managing, coaching, and training
Experience working directly with Financial Advisors, Branch Management, and Branch Support
FINRA registration including Series 65 or Series 66 (or FINRA-recognized equivalents)
Strong problem-solving and analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Effective organizational, prioritization, and multitasking skills
Experience meeting deadlines and working under pressure in a dynamic, complex environment
Experience leveraging Advisor Gateway, Smart Station applications or similar investment service request systems
Proficient in Microsoft Office, with advanced skills in Excel and PowerPoint for data analysis and presentation

Responsibilities

Support the Division Support Manager in executing operational strategy and day-to-day activities across the division to ensure alignment with firm policies and business objectives
Partner with Market Support Managers to drive consistency, efficiency, and adherence to operational procedures, including oversight of reviews and approvals
Identify and resolve escalated issues, working with internal partners to ensure timely and effective client resolution
Engage and collaborate with stakeholders and business partners to support operational initiatives and align priorities across the division
Lead and develop team members by providing coaching, performance management, and guidance to Market Support Managers, Branch Support Managers, and Client Associates
Support talent processes including hiring, onboarding, training, engagement, and recognition to build a strong, high-performing team
Identify opportunities for process improvement and risk mitigation; recommend and implement enhancements to strengthen operational controls
Interpret and apply policies and procedures within scope of responsibility and make decisions related to resources, priorities, and operations
Manage allocation of people and financial resources to support Brokerage Support functions