Divisional Education Supervisor - Supporting Specimen Services

Mayo Clinic•Rochester, MN

About The Position

The Education Supervisor oversees the design, delivery, and evaluation of training programs. This role combines technical expertise, people leadership, and quality oversight of education, ensuring staff competency, regulatory compliance, and continuous improvement across pre-analytic operations. This position will support all areas of operations including: Dock, Accessioning, Liquid Handling, Specimen Distribution, Mayo Lab Inquiry, Inventory, and Global Logistics. Key Responsibilities Supervise and mentor Education Coordinators, Education Specialists, and/or Education Training Assistants Develop and maintain standardized training curricula for: Specimen accessioning, labeling, handling, transport, and storage Lab referral platforms and new systems Specimen rejection criteria and error prevention Ensure training programs meet CLIA, CAP, Joint Commission, and internal quality standards Support the build out of Quality SOPs Partner with leadership, quality, and operations to identify training gaps and performance trends Lead onboarding programs for new hires and role transitions Create leadership development programs that help retain staff at every level of the organization Oversee competency assessments, annual re-competencies, and remediation plans Work with Quality to analyze pre-analytic error data and implement targeted education interventions Support change management for new tests, equipment, workflows, or regulatory updates Participate in audits, inspections, and corrective action planning related to training Maintain education documentation and training records Adapt training methods (“thinking outside the box”) to modern needs rather than historical practices Reinforce consistency across work units to avoid customized, non‑standard education processes Ensure core training materials and information are provided with adequate lead time pre–go‑live Optimize Scheduling to Support Training Align staff schedules with frontline training needs. Reduce schedule disruptions caused by cross‑team “fires” that pull ETAs away from planned duties Improve evening and general training coverage, especially where large backlogs exist Improve Communication & Planning for Educational Needs Ensure work units communicate staffing and process-change needs early and consistently Create a more proactive, predictable workflow for training support Foster an inclusive environment that considers all learning types removes barriers for English as a second language employees Support Document Management System Transition Plan migration of documents to the new Quality & Compliance document management system Determine the impact of DLMP documents referencing MCS documents and whether dual maintenance will be needed. This position is not eligible for visa sponsorship. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program Individuals hired to this position are required to complete 2 years in the role before being eligible to transfer to other positions within Mayo Clinic

Requirements

In the non-testing laboratories (Laboratory Services, Central Processing, Microbiology Initial Processing, Preparation and Processing, Autotransfusion, IMPACT, Hematopathology Support Lab, Operational Support Unit, MML Operations, and Donor Services) and Histopathology laboratories: Bachelor's degree, preferably in CLS/MLS/MT, management/business, sciences or a health-related field and four years of laboratory or management experience.
Must have demonstrated leadership, communication (oral and written) and problem solving ability.
Must be highly organized, efficient, and able to work independently.
Requires human relations skills to influence and motivate others.
Requires Resume, and Cover Letter
Foreign trained lab personnel to provide a detailed equivalency evaluation to include US equivalent degree at the applicant's expense.
For international/foreign trained applicants, it is the responsibility of the international/foreign to provide to Mayo Clinic the following information. The applicant is responsible for the cost associated with obtaining the equivalency evaluation.
International transcript: MUST have a DETAILED equivalency evaluation MUST show US equivalent degree Evaluation MUST be completed from an organization listed as a member of the National Association of Credential Evaluation Services (NACES) www.naces.org OR the Association of International Credential Evaluators, Inc. (AICE) www.aice-eval.org
DLMP employees that have been in current lab/position for less than 2 years must attach early release approval from supervisor

Nice To Haves

Prior supervisory or leadership experience strongly preferred
Demonstrated instructional design and adult learning experience
Strong knowledge of regulatory and accreditation requirements

Responsibilities

Supervise and mentor Education Coordinators, Education Specialists, and/or Education Training Assistants
Develop and maintain standardized training curricula for: Specimen accessioning, labeling, handling, transport, and storage Lab referral platforms and new systems Specimen rejection criteria and error prevention
Ensure training programs meet CLIA, CAP, Joint Commission, and internal quality standards
Support the build out of Quality SOPs
Partner with leadership, quality, and operations to identify training gaps and performance trends
Lead onboarding programs for new hires and role transitions
Create leadership development programs that help retain staff at every level of the organization
Oversee competency assessments, annual re-competencies, and remediation plans
Work with Quality to analyze pre-analytic error data and implement targeted education interventions
Support change management for new tests, equipment, workflows, or regulatory updates
Participate in audits, inspections, and corrective action planning related to training
Maintain education documentation and training records
Adapt training methods (“thinking outside the box”) to modern needs rather than historical practices
Reinforce consistency across work units to avoid customized, non‑standard education processes
Ensure core training materials and information are provided with adequate lead time pre–go‑live
Optimize Scheduling to Support Training Align staff schedules with frontline training needs. Reduce schedule disruptions caused by cross‑team “fires” that pull ETAs away from planned duties Improve evening and general training coverage, especially where large backlogs exist
Improve Communication & Planning for Educational Needs Ensure work units communicate staffing and process-change needs early and consistently Create a more proactive, predictable workflow for training support
Foster an inclusive environment that considers all learning types removes barriers for English as a second language employees
Support Document Management System Transition Plan migration of documents to the new Quality & Compliance document management system Determine the impact of DLMP documents referencing MCS documents and whether dual maintenance will be needed.