Divisional Education Supervisor - Supporting Specimen Operations

Mayo Clinic•Rochester, MN

17h

About The Position

The Education Supervisor oversees the design, delivery, and evaluation of training programs. This role combines technical expertise, people leadership, and quality oversight of education, ensuring staff competency, regulatory compliance, and continuous improvement across pre-analytic operations. This position will support all areas of operations including: Dock, Accessioning, Liquid Handling, Specimen Distribution, Mayo Lab Inquiry, Inventory, and Global Logistics.

Responsibilities

Supervise and mentor Education Coordinators, Education Specialists, and/or Education Training Assistants
Develop and maintain standardized training curricula for: Specimen accessioning, labeling, handling, transport, and storage
Lab referral platforms and new systems
Specimen rejection criteria and error prevention
Ensure training programs meet CLIA, CAP, Joint Commission, and internal quality standards
Support the build out of Quality SOPs
Partner with leadership, quality, and operations to identify training gaps and performance trends
Lead onboarding programs for new hires and role transitions
Create leadership development programs that help retain staff at every level of the organization
Oversee competency assessments, annual re-competencies, and remediation plans
Work with Quality to analyze pre-analytic error data and implement targeted education interventions
Support change management for new tests, equipment, workflows, or regulatory updates
Participate in audits, inspections, and corrective action planning related to training
Maintain education documentation and training records
Adapt training methods (“thinking outside the box”) to modern needs rather than historical practices
Reinforce consistency across work units to avoid customized, non‑standard education processes
Ensure core training materials and information are provided with adequate lead time pre–go‑live
Optimize Scheduling to Support Training
Align staff schedules with frontline training needs.
Reduce schedule disruptions caused by cross‑team “fires” that pull ETAs away from planned duties
Improve evening and general training coverage, especially where large backlogs exist
Improve Communication & Planning for Educational Needs
Ensure work units communicate staffing and process-change needs early and consistently
Create a more proactive, predictable workflow for training support
Foster an inclusive environment that considers all learning types removes barriers for English as a second language employees
Support Document Management System Transition
Plan migration of documents to the new Quality & Compliance document management system
Determine the impact of DLMP documents referencing MCS documents and whether dual maintenance will be needed.