Divisional Technical Services Manager - Southcentral

Agiliti Health•Oklahoma City, OK

11d•Hybrid

About The Position

Agiliti is a leading provider of medical equipment management and service solutions, helping healthcare organizations access, manage, and maintain the equipment they need to deliver high-quality patient care. Our Clinical Engineering Services (CES) team partners with hospitals and health systems to optimize equipment performance, ensure compliance, and drive operational efficiency. We are committed to advancing healthcare through innovation, service excellence, and a customer-first mindset. This is a key leadership role responsible for providing oversight and direction across multiple sites and states within the Southcentral Division. You will lead Technical Service Managers, Supervisors, Biomedical Technicians, and Field Service Technicians while driving operational excellence and business growth.

Requirements

Business and Financial management expertise to assist with contract, account margin and budget management, and P and L experience.
Advanced computer skills required (Microsoft Power Point, Word, & Excel)
Attention to detail, organization, and time management skills
Ability to multi-task
Willingness to share specialized knowledge with others to increase overall team effectiveness
Ability to travel up to 90% of time
Ability to engage and actively participate in department initiatives
Communicates effectively through written and oral communication
Presents a positive, professional, customer-focused attitude with a passion to succeed
Identifies skill development areas and take the initiative to learn new processes and technologies
Works to display Customer Care Team Vision and Mission initiatives
Ensures accountability and produces high quality work
Willingness and desire to learn and continuously improve
Bachelor’s degree in a biomedical engineering, electronics or related field preferred.
Minimum of 7-10 years of professional experience in Knowledge of the healthcare industry, including and understanding of hospital operations or alternate care providers.
Worked within a healthcare facility and undergone implementation and management of the Medical Equipment Management Plan.
Knowledge and experience working with the Joint Commission (JCAHO) and Del Norske Veritas (DNV GL).
Knowledge and experience with High end Modalities such as Anesthesia and Diagnostic Imaging including repair and maintenance of this equipment.
Valid Drivers License.

Responsibilities

Assist the 360 Program Implementation Manager in planning and executing program components
Actively lead and participate in weekly implementation calls
Support onboarding and training of implementation team members
Collaborate on assessments, data gathering, and proposal development
Provide leadership support to implementation teams as needed
Perform other duties as assigned
Build strong relationships with customer champions and act as an operations liaison
Support Sales teams by preparing and presenting operational data for Quarterly Business Reviews (QBRs)
Ensure accurate billing documentation and regulatory compliance
Assist with monitoring and collection of Accounts Receivable (A/R)
Partner with customers and sales to maintain and grow divisional revenue
Establish credibility and trust with administrators, clinicians, and staff
Identify and adjust staffing needs aligned with revenue and EBITDA targets
Partner with Human Resources to recruit, assess, and onboard new employees
Lead onboarding utilizing CES training materials to drive engagement and consistency
Develop high-performing teams through training and Best Practice initiatives
Drive continuous improvement through process, technology, and operational enhancements
Collaborate with field operations teams to improve performance and outcomes
Conduct quality audits as needed
Support enhancements across systems (Central, inCommand, inCare, in-Service)
Act as the “Voice of the Field” to represent divisional needs and insights