Simple Division VP

SRI Healthcare, LLC•Atlanta, GA

1d•Hybrid

About The Position

NOVO Health Services is seeking a strategic and experienced Division Vice President to lead all aspects of our White Glove Subacute Division, based in Atlanta, GA. This senior leadership role carries full profit-and-loss (P&L) responsibility for the division, encompassing operations, driver management and routing, sales, and contract management. This role is responsible for building and leading a high-performing team across operations, driver management, sales, and account management functions, while driving customer satisfaction, business reviews, program development, and continuous process improvement across the division. The Division Vice President partners closely with executive leadership, Sales, Finance, and Operations to ensure the division meets its growth, service, and profitability goals. The ideal candidate is a seasoned senior leader with a strong background in subacute laundry or healthcare linen services, deep P&L and budget management experience, and the ability to drive results across operations, sales, and customer relationships. Candidates based in the Southeast, with a preference for the Atlanta area, are strongly preferred.

Requirements

5+ years of senior-level management experience in subacute laundry services
5+ years of experience managing to a budget with full profit-and-loss (P&L) responsibility
Strong computer skills, including proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.)
Demonstrated experience overseeing operations, driver management/routing, sales, and contract management within a service-based or logistics environment
Proven leadership experience managing multi-functional teams
Strong communication, negotiation, and business-relationship-management skills
Ability to travel as needed to support divisional operations and customer accounts
Valid driver's license and ability to travel by car or air as required

Nice To Haves

College degree or equivalent work experience
Based in the Southeast, with Atlanta, GA preferred
Experience in healthcare linen, subacute laundry, or related B2B service industry
Experience in contract negotiation and account management for enterprise or healthcare accounts
Prior P&L ownership at a divisional or regional level
Experience with route optimization, fleet management, or transportation management software

Responsibilities

Provide strategic and operational leadership for NOVO's White Glove Subacute Division, setting direction, priorities, and performance standards across all functional areas
Serve as the senior leader accountable for the division's overall performance, growth, and profitability
Build, develop, and lead a high-performing team across operations, driver management, sales, and account management functions
Represent the division in company-wide leadership meetings, planning sessions, and strategic initiatives
Oversee all day-to-day operations of the White Glove Subacute Division, ensuring efficient, high-quality, and compliant service delivery
Direct driver management and routing functions, including scheduling, route optimization, staffing levels, and fleet utilization
Monitor operational KPIs, including productivity, on-time delivery, service quality, and safety, and drive corrective action where needed
Ensure adequate staffing, training, and development of drivers and operational personnel
Partner with plant and production leadership to ensure seamless coordination between production and route/service delivery
Drive new business development and account growth within the subacute and White Glove market segment
Partner with sales leadership to identify, pursue, and close new customer opportunities
Support proposal development, pricing strategy, and contract negotiations for new and existing accounts
Oversee contract management for the division, ensuring terms, service levels, and pricing are executed and maintained
Own the customer relationship for key accounts, ensuring service commitments and contractual obligations are met
Lead contract renewals, amendments, and renegotiations in partnership with executive leadership and Finance/Legal as needed
Hold full profit-and-loss (P&L) responsibility for the division, including revenue, cost management, and margin performance
Develop and manage annual budgets, forecasts, and financial plans for the division
Analyze financial and operational performance data to identify trends, cost-saving opportunities, and areas for improvement
Report financial and operational results to executive leadership on a regular basis
Drive customer satisfaction through proactive relationship management, business reviews, and issue resolution
Lead and execute regular business reviews with key accounts to assess performance, address concerns, and identify growth opportunities
Champion program development and continuous process-improvement initiatives to enhance service delivery and operational efficiency
Ensure consistent, high-quality "White Glove" service standards across all customer touchpoints
Ensure the division's operations comply with all applicable healthcare, safety, DOT, HIPAA, and company policies and regulatory requirements
Uphold NOVO's standards for infection prevention, hygiene, and quality across all subacute service operations
Partner with Safety, Quality, and Compliance teams to support audits, inspections, and corrective-action plans
Partner with Human Resources, Finance, Safety, and other corporate functions to support divisional goals and company-wide initiatives
Prepare and present operational, financial, and strategic updates to executive leadership
Perform other duties as assigned based on business and divisional needs