DIVISION PRESIDENT, OPERATIONS

ICBD • Goodlettsville, TN

2d • Hybrid

About The Position

ICBD is a single-family office focused on private investment and business development, supporting companies in healthcare, technology, and beyond. ABA Centers is a leading provider of autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S. This role, reporting to the Chief Operating Officer of ABA Centers, is the senior operating leader accountable for a defined territory spanning New Jersey, Pennsylvania, Tennessee, and Delaware. The Division President owns performance across people, service delivery, clinical quality, growth, financial results, and family experience. The role pairs full P&L accountability with hands-on leadership of market teams and close partnership with clinical leadership to deliver consistent, high-quality care. The DP is the primary operator for all assigned markets, translating enterprise strategy into disciplined, repeatable execution at the division, market, and service area level.

Requirements

• Bachelor’s degree required.
• A minimum of 10 years of multi-state, multi-site operational leadership experience in healthcare services or a comparably customer-service-driven environment, with a preference for healthcare.
• Track record of P&L ownership in excess of $100M, with tight budget management and optimized OPEX.
• Highly commercially astute, with demonstrable success driving sustainable growth in both B2C and B2B channels.
• Proven servant and people leader with clear accomplishments delivering efficiencies in complex, multi-unit, multi-location environments.
• A passion for creating and scaling a highly mission-driven culture across ABA Centers and ICBD’s other portfolio companies.
• Strong judgment, decision-making, and problem-solving skills.
• Highly solutions-driven, with a tenacious, can-do orientation.
• Player-coach style, able to move from strategic to hands-on as the business requires.
• High emotional intelligence, with the executive presence and cultural versatility to influence a broad range of internal and external stakeholders.

Nice To Haves

• MBA or other master’s degree strongly preferred.

Responsibilities

• Own and operate the full divisional P&L across all assigned ABA markets, including revenue performance, expense management, productivity, and margin.
• Develop and execute market-level business plans aligned to enterprise strategy, including growth targets, financial objectives, and disenrollment reduction.
• Drive performance so that every market meets census, utilization, retention, productivity, and operational maturity expectations.
• Ensure consistent execution of operational standards in all markets, in alignment with the organization’s mission, vision, and values.
• Make disciplined, data-driven decisions that improve service delivery, scalability, and financial performance.
• Review and manage divisional and market-level KPIs, including: Recruitment, retention, and staffing stability; New client intake, authorization velocity, and access to care; Scheduled versus delivered hours and missed services; RBT and BCBA billable hours and productivity; Disenrollment, retention, and utilization trends; Cost control and operational efficiency.
• Directly lead, coach, and hold Regional Directors, Directors of Operations, and Clinical Directors accountable for operational, people, clinical, and market outcomes.
• Establish clear expectations, scorecard ownership, and execution standards for each direct report within the assigned division.
• Track and communicate KPI and scorecard results to reinforce accountability and drive performance.
• Conduct regular one-on-ones, performance reviews, coaching sessions, and leadership development planning.
• Ensure direct reports effectively manage performance, accountability processes, and corrective action within their markets.
• Execute market-level growth strategies across the division, including: New market launches and ramp optimization; Capacity expansion and access-to-care initiatives; Disenrollment mitigation and retention improvement; Market-level operational improvements.
• Partner with the Chief Operating Officer, Admissions and Business Development, Centers of Excellence, and other functional leaders to translate strategic direction into consistent execution in every market.
• Maintain awareness of market dynamics and the competitive landscape so that markets deliver a differentiated, family-centered experience.
• Partner with Clinical Directors and enterprise clinical leadership to ensure clinical quality, ethical care, and compliance with all regulatory and payer requirements.
• Monitor clinical quality metrics, outcomes, and program effectiveness in collaboration with clinical leadership.
• Support clinical teams with operational solutions that improve scheduling, utilization, and family experience without compromising care standards.
• Ensure all markets meet and maintain regulatory, licensing, accreditation, and payer requirements.
• Conduct regular site visits to evaluate safety, cleanliness, documentation accuracy, and operational integrity.
• Ensure operational, clinical, and billing documentation is accurate, timely, and compliant.
• Drive leadership development across the division in collaboration with Training and Professional Development.
• Mentor Regional Directors and Directors of Operations toward increased responsibility and succession readiness.
• Ensure strong hiring, onboarding, engagement, and retention practices in all markets to strengthen culture and reduce turnover.
• Build a deep leadership bench through continuous coaching and performance management.
• Conduct or support evaluations, disciplinary actions, and staffing plans in collaboration with market leaders.
• Foster a culture of accountability, ownership, collaboration, and continuous improvement.
• Serve as the escalation point for complex client, caregiver, and employee matters.
• Guide Regional Directors and Clinical Directors on effective resolution strategies.
• Ensure concerns are resolved promptly, professionally, and in alignment with organizational values.
• Champion a high-touch, family-centered experience in every market.
• Work closely with Clinical, Admissions, Marketing, Human Resources, IT, Training, Billing, and Finance so that markets are fully supported and aligned.
• Participate in divisional and enterprise meetings, workgroups, and best-practice initiatives.
• Communicate clearly and consistently about priorities, performance expectations, and operational outcomes.

Benefits

• Competitive salary commensurate with experience.
• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to a 6 percent employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive