Division Manager of Concessions - Fenway Park

Aramark•Boston, MA

3d•Onsite

About The Position

Aramark Sports and Entertainment is seeking a Division Manager of Concessions to oversee food service operations for our concessions department at Fenway Park located in Boston, MA. As a Division Manager of Concessions you will plan, manage, and guide food and beverage contract services for our client to meet operating and financial goals, client objectives, and customer needs. Our Division Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client’s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day. This position reports into the General Manager. This position is bonus eligible.

Requirements

Ability to work event-based hours that may include weekends, evenings, and holidays.
5-7+ years in a Concessions Management position working in high volume, fast paced environments
The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
Meaningful experience in service industry, contract services, or hospitality environment.
Proven ability leading through other managers.
Experience in creating and managing a department budget, financial controls and analysis.
Experience crafting product sales strategies and implementing operational programs and initiatives.

Nice To Haves

Bachelor's degree level education is highly preferred in an area of Food Service, Hospitality, or Business Management.

Responsibilities

Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.