Division Director of Patient Intake

Envita Medical Centers LLC•Scottsdale, AZ

6d•$150,000 - $185,000•Onsite

About The Position

The Envita Division needs one accountable leader for the first patient contact across all three companies. Every inquiry — regardless of source, channel, or intended care path — lands in this team first. What happens in that first conversation determines whether Envita earns the right to help the patient, whether the correct care path is identified, and whether the patient advances into Patient Conversion – tier2, with the trust and context required to close. This role owns the discipline, dialogue, and management system that make first-tier intake a reliable predictor of enrollment. The role is a sales-organized director, not just a call-center supervisor. It builds a real management system, coaches educators to run the Envita Care Path Conversation Framework consistently, and deploys the technology and automation that let a growing team maintain quality at scale.

Requirements

Significant telephone sales leadership experience required — has personally built or run a measurable outbound and inbound telephone team
Has built or run a structured, measurable sales operation across phone, video, and in-person channels.
Fluent in funnel definition, stage discipline, SLAs, call-quality standards, forecast methodology, and pipeline hygiene.
Can take a marketing campaign and translate it into telephone dialogue, PRC scripts, video-consult flow, physician talking points, and coordinator handoffs.
Builds and coaches conversation frameworks — introduction, discovery, differentiation, recommendation, alignment, close.
Trains talk tracks, objection handling, personality-type reading, and value-based selling.
Fluent on camera.
Coaches others to run financial-quote reviews without pressure and physician conversations that convert without misrepresenting clinical judgment.
Runs a real management system: coaching cadence, call audits, CRM discipline, pipeline reviews, talent reviews, documented corrective action, sales certification, and PIP execution.
Understands workflow, capacity, handoffs, and service-level design.
Partners with Operations without being defeated by operational complexity.
Knows why a beautiful sales call fails when the handoff is broken.
Fluent CRM operator.
Sees the sales stack as an accountability system, not just a reporting tool.
Identifies automation and AI opportunities — call scoring, coaching AI, lead-scoring, agent-assist, CRM-driven cadences — and partners with technology to implement.
Reads marketing outputs and translates them into telephone strategy, dialogue emphasis, and team-level focus.
Provides real feedback to Marketing on what actually converts.
Comfortable running a consultative, educator-led model.
Trains team to educate first and recommend second.
Runs a decision-support conversation, not a pitch.
Has personally built or run a first-contact / inbound qualification operation with measurable results — call-quality audits, coaching cadence, speed-to-lead discipline, contact-rate management, and CRM hygiene are second nature.
Can coach a team to be an educator, not a salesperson, on the first call.
Guides the patient to a fit — not a sale — and preserves trust for the downstream PRC conversation.
Can operate a rigorous care-path assignment framework in coordination with Clinical, without overreaching on clinical judgment or under-committing on assignment quality.
Designs and enforces handoff quality with a downstream partner (Patient Conversion) as a joint operating discipline — outbound data set, SLA, acceptance criteria, and quality feedback loops.
Builds nurture cadences and lost-lead reactivation as measured, disciplined programs — not one-off campaigns.
Co-designs the intake-to-conversion handoff with the DD Patient Conversion peer and measures joint outcomes without competing for downstream scope.
Identifies where AI and automation can enhance the educator conversation — call scoring, coaching AI, lead scoring, agent assist — and partners with Enterprise Projects to implement.
Has coached a first-contact team to measured improvement in contact rate, qualified progression, and speed-to-lead.
Has built or run a care-path or eligibility-assignment framework in coordination with clinical or medical authority.
Has designed a handoff protocol with a downstream sales team and been measured jointly on outcomes.
Has led a nurture / reactivation program with measured lift in re-engagement.
Has partnered with marketing on source-quality feedback and campaign optimization with measurable improvement.

Nice To Haves

VP or Director of Sales at a high-touch consultative healthcare service with a first-contact / inbound qualification motion.
Director of Patient Access, Patient Navigation, or Care Coordination at a specialty medicine business with disciplined coaching and call-quality standards.
Sales Development / Inside Sales Director at a program-based business (elective, high-cost, decision-heavy) with a strong educator-led conversation model.
First-line sales-leadership at a consultative-service business with prior experience running care-path or program assignment and nurture programs.

Responsibilities

Lead the strategic advancement of the Lead Intake department by identifying, recommending, and implementing operational, staffing, communication, training, and lead-nurturing improvements—leveraging technology, automation, AI, and other innovative tools to strengthen intake performance, increase sales effectiveness, and drive scalable growth in partnership with the Senior Director of Enterprise Growth and Sales.
Own end-to-end performance of the first-tier telephone team across EMC, EIR, and Envita Insights.
Operationalize the Care Path Conversation Framework and audit its execution.
Own speed-to-lead, contact-rate, qualified-progression, and CRM-completeness at the intake stage.
Coach educators, run call audits, certify, and manage underperformance through the coaching-to-PIP pipeline.
Design and manage the intake-to-conversion handoff jointly with the Division Director of Patient Conversion.
Own nurture cadences and lost-lead reactivation programs.
Evaluate and drive adoption of automation, AI, and CRM enhancements for the intake team.
Provide real feedback to Marketing on source quality and campaign-to-conversation fit.
Escalate clinical suitability, patient complaints, and inappropriate claims through the correct authority chain.