Division Data Analyst

State of North Carolina•Wake County, NC

8h•Hybrid

About The Position

The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum, medium, close) and house individuals serving sentences for felony convictions. The division provides safety, security, and rehabilitative services through trained custody staff, program facilitators, and administrative personnel. Key duties for the Division Data Analyst position include: Manage and maintain data programs by collecting, integrating, analyzing, and reporting data from multiple sources to support business operations and decision-making. Design, develop, and maintain complex reports, dashboards, queries, and data extracts using business intelligence and reporting tools (e.g., Power BI, Excel, Smartsheet, databases, and related technologies). Collaborate with stakeholders to define reporting requirements, interpret data, communicate findings, and provide recommendations through reports, dashboards, and data visualizations. Monitor and ensure data quality by identifying discrepancies, troubleshooting issues, validating reports, and implementing process improvements to enhance data integrity and reporting accuracy. Lead and support data-related projects, including strategic initiatives, system implementations, legislative requests, SharePoint and Smartsheet administration, and development of technical documentation and job aids. Serve as a subject matter expert on data management, providing technical guidance, supporting business process improvements, evaluating program performance, and recommending solutions to improve operational efficiency.

Requirements

Bachelor’s degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

Experience with data analytics, program management, and program evaluation, including collecting, analyzing, and interpreting data to support decision-making.
Strong communication and relationship-building skills, with the ability to work effectively with stakeholders and cross-functional teams.
Advanced proficiency in Microsoft Excel and Word, with strong attention to detail and a commitment to accuracy; experience with Canva is a plus.
Ability to exercise sound judgment, interpret policies and procedures, and develop or improve administrative processes.
Knowledge of public or business administration principles; familiarity with personnel and basic accounting practices is preferred.

Responsibilities

Manage and maintain data programs by collecting, integrating, analyzing, and reporting data from multiple sources to support business operations and decision-making.
Design, develop, and maintain complex reports, dashboards, queries, and data extracts using business intelligence and reporting tools (e.g., Power BI, Excel, Smartsheet, databases, and related technologies).
Collaborate with stakeholders to define reporting requirements, interpret data, communicate findings, and provide recommendations through reports, dashboards, and data visualizations.
Monitor and ensure data quality by identifying discrepancies, troubleshooting issues, validating reports, and implementing process improvements to enhance data integrity and reporting accuracy.
Lead and support data-related projects, including strategic initiatives, system implementations, legislative requests, SharePoint and Smartsheet administration, and development of technical documentation and job aids.
Serve as a subject matter expert on data management, providing technical guidance, supporting business process improvements, evaluating program performance, and recommending solutions to improve operational efficiency.