Division Chief Operating Officer-Michigan

ODYSSEY BEHAVIORAL GROUP•Battle Creek, MI

About The Position

The Division Chief Operating Officer (COO) provides operations leadership for a multi-site integrated system of behavioral healthcare treatment programs operating across the continuum of care. The COO partners closely with the Division Chief Executive Officer (CEO) to translate strategic objectives into effective operational execution across all facilities within the Division. This position provides leadership supervision for Residential Treatment Center CEOs and Regional Outpatient (OP) Executive Directors report directly to her/him. The COO is responsible for driving operational excellence, ensuring a consistently high level of clinical and administrative performance, optimizing systems and processes, and supporting facility leadership teams in achieving financial, clinical, and quality outcomes. This role oversees day-to-day operations, operational infrastructure, team effectiveness, and performance improvement initiatives to ensure the division consistently meets operational, clinical, and financial goals.

Requirements

Bachelor's Degree required; master’s degree in business, Social Work or closely related field of study is strongly preferred.
Current or previous experience as a behavioral healthcare executive with demonstrated operational success.
Requires a minimum of ten (10) years’ of multi-site executive leadership experience, preferably within behavioral healthcare.
Requires a valid State Driver’s License and acceptable driving record.
Acceptable completion of pre-employment background and health screening clearance.

Responsibilities

Oversees day-to-day operations across all facilities within the division to ensure effective execution of operational priorities and alignment with the division’s strategic objectives.
Collaborates with the Division CEO to implement strategic initiatives, translating enterprise and divisional goals into operational plans and measurable outcomes.
Leads and develops facility CEOs/EDs and operational leaders to ensure consistent performance across locations.
Drives operational consistency by standardizing processes, policies, and best practices across the division.
Ensures operational systems and workflows support efficient patient care delivery, optimal patient experience, and effective utilization of resources.
Collaborates with Division CEO, facility leaders, and CFO to monitor financial performance and implement operational strategies that support achievement of division EBITDA and budget targets.
Supports achievement of performance metrics including census growth, average daily census (ADC), length of stay, staffing efficiency, and cost management.
Identifies operational improvement opportunities to increase productivity, optimize resources, and reduce waste.
Leads regular operational reviews with facility leaders to evaluate performance metrics, identify operational barriers, and develop corrective action plans.
Develops and mentors facility leadership teams to strengthen operational leadership capabilities across the division.
Promotes a high performance culture aligned with Core Values and The Odyssey Way.
Supports workforce planning, talent acquisition and staffing strategies ensuring facilities maintain adequate staffing levels and operational readiness.
Contributes to succession planning and leadership development initiatives across the division.
Collaborates with clinical leadership to ensure operational processes support high-quality clinical care, program integrity, and patient safety.
Ensures clinical operation infrastructure supports effective delivery of clinical services across all levels of care.
Ensures consistent adherence to regulatory standards, licensing requirements, and accreditation standards in collaboration with compliance leadership.
Collaborates with Clinical, Quality, and Compliance teams to monitor operational risks and implement corrective actions as necessary to proactively mitigate risks.
Leads initiatives to improve operational quality metrics, client satisfaction, and service delivery outcomes.
Ensures effective incident response and operational follow-up on issues impacting safety, quality, or client experience.
Promotes strong collaboration between Admissions, Utilization Review, Clinical, Finance, and Business Development teams to support operational efficiency and patient access.
Identifies and removes operational barriers that may affect client flow, census growth, or service delivery.
Supports the integration of enterprise initiatives and operational systems within the division.
Champions operational excellence and reinforces core values, treatment philosophy, and service standards.
Supports the Division CEO in maintaining a high-performing, mission-driven culture focused on delivering exceptional client care.