Diversion Specialist
SOUTH MIDDLESEX OPPORTUNITY COUNCIL•Framingham, MA
•$0 - $22•Hybrid
About The Position
To conduct diversion problem solving conversations at assessments for individuals that have requested emergency shelter. Help people immediately to identify alternative housing arrangements while coordinating referrals to community resources and assisting with access to financial assistance for those who qualify.
Requirements
- Bachelor’s Degree in a related field.
- Minimum of 2 years case management experience.
- Excellent computer/data entry skills.
- Ability to problem-solve in a fast-paced environment.
- Valid Driver’s license and reliable transportation.
Nice To Haves
- Prior training and experience in Motivational Interviewing strongly preferred.
Responsibilities
- Maintain knowledge of Coordinated Access Network/Homeless Response System.
- Maintain records in HMIS database.
- Provide motivational interviewing skills to fuel problem solving conversations.
- Network with community partners to maintain knowledge of community resources for basic needs, i.e. food pantries, clothing donations, etc.
- Network with community partners to maintain knowledge of mental health, behavioral health and physical health services, including substance abuse treatment.
- Attend Housing Case Management team meetings.
- Attend Professional Development to stay up to date on shelter diversion best practices.
- Assist individuals in understanding federal/state guidelines for rental subsidies, tenant rights and responsibilities as well as basic knowledge of housing laws.
- Assist with landlord mediation and/or conversations with family/friends to help individuals resolve their housing crisis.
- Maintain knowledge of application processes for state benefits.
- Communicate with local emergency shelters on bed availability when diversion is not possible.
Benefits
- Paid Time Off (up to 3 weeks vacation, 2 weeks sick time)
- 12 paid holidays
- Employer-paid Life Insurance & AD&D
- Employer-paid Long-Term Disability
- Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program
- Dental Plans with Orthodontic Coverage
- EyeMed Vision Insurance
- 403(B) Retirement Plan with a company match
- Term and Whole Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital indemnity Insurance
- Short-Term Disability Insurance
- Flexible Spending Accounts
- Dependent Care Accounts
- Employee Assistance Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
